South Coast Medical Group is an award-winning NHS Primary Care Supplier, comprising of six GP surgery locations in the Bournemouth general area and serving over 55,000 patients in total.
We are looking for an Additional Team member for the following position:
Receptionist/Administrator
- Part Time - 28 Hours Per Week
- Working pattern: Monday 13:30-18:30, Wednesday 13:30-18:30 Thursday 9:00-18:30 Friday: 9:00-18:30
- Salary: £12.71 per hour
- Based at Denmark Road Medical Centre
By working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff. It also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics (for pre-assessment screening and home visits) all of whom reduce the clinical workload for GPs.
SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This role will include receiving, assisting and directing patients in accessing the appropriate service of healthcare professional within the Surgery in a courteous and effective way. You will also provide general assistance to the Surgery team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. You will assist with registration of new patients using computer data entry. You will also answer all telephone calls to the Surgery redirecting calls as required.
Job Responsibilities
Support patients to access appropriate services following practice protocols Escalate urgent requests to the clinical team when required Maintain accurate patient records on the clinical system Process administrative updates in line with practice procedures Liaise with external healthcare services as directed Provide general administrative support to the practice team
About You
You should have practical experience of working with others and ideally experience of working within a medical environment. You should also have experience of working with computerised recording systems and possess excellence IT skills. We also require people who have a proactive, friendly, empathetic and organised approach and are able to maintain confidentiality.
Our vision is: Be the best provider in healthcare, education and training for our local communities.
Job Types: Part-time, Permanent
Pay: £12.71 per hour
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
Application question(s):
- How many years Primary Care experience do you have?
Experience:
- Customer service: 1 year (required)
- Reception/Administration: 1 year (preferred)
Work Location: In person
