About Collegiate UK
Collegiate UK is a market leader in purpose-built student accommodation, providing over 9640 beds across 29 sites in 20 cities throughout the UK. We collaborate closely with our partners to be the most trusted accommodation choice for students, ensuring a unique and inclusive experience where everyone feels they belong.
Our rapid growth is driven by our unwavering commitment to excellence in all areas and fostering a collaborative and supportive team environment. As a leading operator, we are dedicated to being guided by our Company Values: We Grow Together, We Care, Be Yourself, Be Awesome, We Succeed, and Trust Us.
JOB DESCRIPTION
The key duties for the role are:
- Respond to inbound enquiries across phone, WhatsApp, email, and web forms.
- Assist with the preparation, issuing, and amendment of tenancy agreements and related documentation, ensuring accuracy and compliance with company processes.
- Follow up on warm leads under direction to assist in booking conversion.
- Schedule property viewings.
- Support with daily data entry and lead management within Salesforce CRM.
- Ensure timely, accurate, and empathetic responses to prospective students and parents.
- Uphold Collegiate UK’s brand standards and values in all communications.
- Collaborate with other departments to support peak-period demand during summer booking season.
- Contribute to a high-performing, customer-focused sales culture.
- Ad-hoc administrative tasks.
Experience:
- Ideally suited to university students or individuals seeking short-term work over the summer period.
- Previous experience in customer service, hospitality, sales, or office support is beneficial but not essential.
Skills / Abilities / Knowledge:
- IT literate and confident using digital platforms including Microsoft Teams, Outlook, and WhatsApp.
- Excellent verbal communication skills and confident speaking on the phone.
- Highly responsive and capable of working under pressure in a fast-paced environment.
- Strong attention to detail and ability to manage multiple tasks and follow-ups simultaneously.
- Fluent in English; additional languages (especially Mandarin) are a distinct advantage.
- Able to work independently and collaboratively within a team.
- Approachable, professional, and solution-focused.
Job Types: Full-time, Temporary
Contract length: 3 months
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
