Role: Operations Team Coordinator
Salary: £30,900
Hours: 37 hours per week
Location: Worthing/Hybrid
Contract type: Fixed Term Contract - Maternity Cover 13 months - starting October 2026
We're looking for an Operations Team Coordinator to join our busy operational teams on a 13 month fixed term contract to play a key role in keeping services running smoothly for our customers. This is a varied and customer-focused role where no two days are the same, offering the chance to work closely with colleagues across the organisation and make a positive contribution to the services we deliver. If you're organised, proactive and enjoy being at the heart of a team, this could be a great opportunity for you.
Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We're a small but dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.
Our work is driven by a shared passion for supporting our local communities and making a positive impact on our customers' lives. We are at an exciting and transformative stage of our journey, embracing innovation and fresh ideas as we continue to improve services and deliver brilliant outcomes for the people who live in our homes.
About the Role
As the Operations Team Coordinator, you will provide high-quality administrative support to the Grounds, Facilities and Property Services teams, helping to ensure the smooth delivery of services to our customers. Acting as a key point of contact for colleagues, customers, contractors and other stakeholders, you will coordinate workloads, appointments and works, respond to enquiries, resolve or escalate customer queries, and ensure issues are followed up within agreed timescales.
You will maintain accurate records across business systems, monitor progress against planned, reactive and cyclical maintenance activities, and ensure operatives have the information they need to deliver services efficiently. The role also includes producing correspondence, coordinating meetings, taking minutes and supporting customer feedback processes.
Working closely with colleagues across the organisation, you will help deliver a responsive, customer-focused service and ensure our customers receive a positive experience at every stage of their interaction with Worthing Homes.
About You
We're looking for a highly organised individual with excellent administrative and customer service skills who can manage a varied workload and work effectively in a fast-paced environment. You will be confident communicating with a wide range of people, both verbally and in writing, and will have a proactive approach to problem-solving and customer service.
You will have strong IT skills and experience using a range of systems and applications, with the ability to quickly learn new processes and technologies. You will be able to work independently, use your initiative and effectively prioritise competing demands while maintaining a high level of accuracy and attention to detail.
Most importantly, you will be committed to delivering excellent customer service and will demonstrate our values of customer focus, accountability and respectful in everything you do. Working collaboratively with colleagues and stakeholders, you will contribute to delivering high-quality services and positive outcomes for our customers.
Why work for us?
At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued, and we employ brilliant people to work with our customers to help support them to live their best lives.
We offer a range of benefits including:
-
Healthcare cash plan
-
Contributory pension scheme - company matches up to 6%
-
Life Assurance
-
A generous annual leave package of 29 days per year plus bank holidays
-
Retail and gym discounts
-
Cycle2Work Scheme
-
Employee assistance programme
-
Funded training and qualifications
-
Paid Professional Subscription (1 per year)
We are committed to investing in our colleague's development by offering a variety of opportunities for training, learning, and skills development, enabling everyone to reach their full potential and contribute to the success of Worthing Homes.
If you are passionate about delivering exceptional results in the housing sector and thrive in a dynamic, people-focused environment, we want to hear from you.
Closing date: 14th August 2026. 1st Interviews will be held on 27th August 2026 at Davison House, Worthing. We reserve the right to close this advert early if a suitable candidate is identified, therefore we recommend you submit your application as soon as possible.
DBS Checks
This role is subject to a basic DBS check to support the safety of our vulnerable customers. Any unspent cautions or convictions disclosed will be reviewed carefully and fairly, with consideration given to their relevance, the time elapsed, and evidence of positive change.
We are a fair and inclusive organisation, and we value each individual's unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background
