Visitor Experience Department
To provide fantastic customer care, deliver the highest operational standards and to adhere to all company Legal and Health and Safety obligations.
We want to create memorable visitor experiences for everyone who enter either of our buildings. It must be consistently brilliant and safe throughout their entire journey where they encounter genuine, warm and helpful team members each step of their way.
As a VET (Visitor Experience Team Member) you will exceed customer expectations and establish great working relationships with your colleagues that can be relied upon week in week out.
What We Need
We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team.
You will be required to be available to cover a range of shifts day-time, evening and weekends. You will be advised of your shifts in advance, they will vary each week depending upon the event which are programmed so you are required to be very flexible.
The Role
Job Title: Visitor Experience – Front of House Team Member
Status: 20 hours per week (Part-Time)
Reports to: Deputy Head of Events & Visitor Experience
Salary: £13.45 per hour
This role is not suitable for anyone who is currently studying – check our casual vacancies if this applies to you.
You will be based at both Perth Concert Hall and Perth Theatre and will be required to work across both spaces.
This job description details the principal purpose and main elements of the job at this time. It is a guide to the nature of the main duties as they currently exist but is not intended to be all-inclusive. The post holder is expected to work flexibly and respond positively to changing business needs.
Responsibilities:
- To work in a multi-tasking team that covers Bar Operations, Food Service, Café Service, Waiting On, Ushering, Merchandise/Ice Cream Sales and Cleaning Details.
- To exceed customer expectation throughout the entire customer journey with exceptional customer care and assistance.
- Upselling our products from catering
- Have a clear understanding of product knowledge and of future events/shows
- Cash handling/security
- health and Safety obligations
- To work well and consistently within the Visitor Experience team.
- To have a keen eye for attention to detail in each of the multi-tasking disciplines.
- To ensure you are ready and focussed for each shift you are scheduled for and on time
This job description is not exhaustive, and the post-holder will also be required to carry out any other reasonable duties.
General:
- Develop a clear understanding for the key aspects of our work and be able to articulate the Vision of the organisation in a compelling and confident way;
- Comply with PTCH’s charitable objectives and organisational procedures;
- Support the implementation of PTCH’s IDEA and Green policies;
- Undertake ongoing professional development and training as required;
- Any other reasonable requests, appropriate to the post, made by the Visitor Experience Manager.
What We’re Looking For
Essential:
- Aged 18 or over
- Ability to work under pressure
- Excellent customer care skills
- Excellent organisational and communication skills
- High standard of work and appearance
- Ability to multi-task as the role is varied
- Great team player who will develop a great working relationship with fellow team members
Desirable:
- Cash handling skills
- Knowledge of Scottish Licensing Laws
- Catering environment experience
- Knowledge of Scottish Arts Scene
Terms & Conditions
Salary: £13.45 per hour, paid monthly by bank credit transfer on the last working day of the month. No paid overtime or infringements are payable
Annualised hours of 20 hours per week (1040 per annum). Evening and weekend work are a requirement of the post
Annual Leave entitlement is 30 days (pro rata to date of start and hours worked) rising by 2 days after 3 years’ service plus an additional 3 days after 5 years’ service.
The Company operates auto-enrolment and has a Pension Scheme in place. We will comply with legislation around auto-enrolment including opt-in and opt-out arrangements.
This role is subject to a 4-month probationary period. During probation, notice will be 1 week, and subsequent to the successful completion of probation, notice shall be 1 month.
How to Apply
Deadline: 28 August 2026 (12 noon)
Interviews: From week commencing 31 August 2026
To apply, please submit your CV and a covering letter detailing relevant experience and interest in the role to: [email protected]
Pay: £13.45 per hour
Ability to commute/relocate:
- Perth PH1 5HZ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
