Front of House Receptionist – Medical Aesthetics Clinic
Look Lovely Stortford | Bishop's Stortford | Part-Time – 2 Days Per Week
THE COMPANY
Look Lovely Stortford is a doctor-led medical skin clinic based in Bishop's Stortford, with a strong reputation for delivering safe, natural-looking aesthetic results in a warm and welcoming environment. Our patients are at the heart of everything we do - many have been coming to us for years, and we treat them like family.
We are a passionate and growing team, committed to providing an exceptional experience at every touchpoint - from the very first enquiry through to aftercare.
THE ROLE
We are looking for an experienced and personable Front of House Receptionist to join our friendly, patient-focused clinic on a part-time basis - 2 days per week: Tuesday and Thursday or Friday and/or Saturday. Some evenings will be required.
You will be the first face our patients see and the first voice they hear, making your role absolutely central to the experience we deliver. You'll be responsible for ensuring every patient feels welcomed, valued and well looked after from the moment they arrive.
RESPONSIBILITIES
- Meet and greet patients for booked appointments in a professional, warm and considerate manner
- Provide exceptional customer service at all times
- Handle telephone and email enquiries efficiently and with care
- Take bookings, manage cancellations and rescheduling
- Take payments and carry out daily reconciliation processes
- Support the clinical team proactively throughout the day
- Open and close the clinic as required
- Ensure the clinic is presented to the highest standard at all times
- Adhere to company policies and procedures
WHAT WE'RE LOOKING FOR
- Proven outstanding customer service skills - previous experience in a customer-facing role is essential
- A background in aesthetics, beauty, spa or hairdressing would be a real advantage - an interest in aesthetics is mandatory
- Excellent communication skills, with a warm, professional and friendly manner
- Strong organisational skills with great attention to detail
- Ability to multitask and remain calm under pressure
- A positive, proactive 'can do' attitude
- Good working knowledge of IT systems including Microsoft packages
- Previous administration experience is advantageous
BENEFITS
- Heavily discounted treatments
- Ongoing training and development
- A supportive and friendly team environment
Job Type: Part-time, Permanent Location: Bishop's Stortford (in person) Schedule: Tuesday + Thursday/Friday or Saturday (2 days per week) Experience Required: Customer service: 3 years (required)
To Apply:
Please submit your CV along with a cover letter explaining why you'd be a great fit for the role. Please also confirm your availability if you have any constraints on the days listed above.
Please note that only candidates with the required experience will be considered for interview.
We look forward to hearing from you!
Pay: From £12.71 per hour
Work Location: In person
