Salary: £26,520 per annum
Working Hours: 40 hours per week, Monday to Friday 9:00am–5:30pm
Location: Grimsby
Contract Type: Temporary, June 2027
We are looking for a Housing Support Officer who will live and breathe our core values: Respect, Teamwork, Empathy, and Integrity — someone who not only delivers high-quality work but also contributes to a supportive and purpose-driven environment.
At My Space Housing Solutions, we do more than provide accommodation — we change lives. We offer accommodation to some of the most vulnerable people in society, giving them the stability, support, and opportunity they need to move forward.
People are at the heart of everything we do. Our work is about creating real opportunities, improving wellbeing, and empowering individuals to build independence and reconnect with their communities.
Join us and be part of an organisation that is leading the way in making a meaningful difference — every single day.
What You Will Be doing …
Working within a supportive Housing Team with an allocation of tenants, you will provide a robust intensive housing management service, supporting vulnerable individuals to maintain their tenancies.
- Lead and manage assessments of incoming referrals, identifying needs and priorities
- Deliver focused, person-centred support to maximise independence and long-term potential
- Empower vulnerable individuals to sustain their tenancy through tailored guidance and practical support
- Develop, implement, and regularly review detailed support and risk management plans
- Provide clear advice on tenant responsibilities and build effective self-management strategies
- Work collaboratively with external professionals to ensure a holistic support approach
- Coordinate and attend multi-agency meetings to support individual needs
- Liaise with internal teams to ensure smooth delivery of tenancy-related services
- Promote positive behaviour, community engagement, and good neighbour relationships
- Maintain accurate, up-to-date records across all systems and documentation
- Carry out regular health & safety checks, ensuring compliance and reporting concerns
- Conduct property inspections, identifying and reporting maintenance or tenancy issues
- Travel between developments to provide practical, hands-on support where required.
What We Will be Looking For From You …
- Confident communicator with strong verbal and negotiation skills
- Prepared to commute regularly as required by the role.
- Team player with a proactive, problem-solving approach
- Strong written skills and accurate record-keeping
- Experienced in assessments, support plans, and risk management
- Able to prioritise a busy, fast-changing workload
- Solid working knowledge of safeguarding adults and children
- Experience supporting diverse and vulnerable individuals
In return, you can expect:
- 25 days of annual leave plus 8 bank holidays, with an additional day added each year up to 5 years
- A company-funded Medicash plan, including optical, dental, physical health, mental health and wellbeing initiatives
- Paid time off for medical appointments
- Company sick pay
- Life Assurance cover equivalent to 1x annual salary
- Enhanced compassionate leave of up to 5 paid days
- Opportunities for career development and progression
- A clear, structured pay framework that supports progression.
In addition, we offer:
- A supportive and collaborative working environment
- Regular feedback and development support
- A positive workplace culture where your contribution is valued
- Opportunities to build a long-term career within the organisation
Ref: V26/6-1
Pay: £26,520.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
Application question(s):
- Driver with access to a car for business use.
- Housing knowledge desirable.
Experience in support work is essential.
Work Location: In person
