If youre passionate about delivering exceptional service and making a real impact in peoples working lives, youll be a great fit for this role. As a Payroll Services Officer, youll be the first point of contact for MPs and their staff, providing expert guidance and support on all payroll-related matters. This is a dynamic and people-focused role where your communication skills, attention to detail, and commitment to accuracy will help ensure staff are paid correctly and on time. Youll play a key role in onboarding new users to IPSAs systems, educating them on processes, and contributing to the continuous improvement of our operations all while reflecting IPSAs values.
Were looking for someone resilient who enjoys working in a challenging, demanding and dynamic environment and who loves speaking with customers and colleagues to resolve issues efficiently and effectively. Youll work collaboratively with a supportive team, engage directly with stakeholders across Parliament, and have opportunities to present and train people as part of the role. Wed like you to be a qualified payroll technician through the Chartered Institute of Payroll Professionals.
Youll be joining a diverse and knowledgeable team, passionate about making IPSA brilliant and so youll need to fit right in.
The experience and technical level required for the role, along with personal qualities, skills, attributes, and qualifications (where relevant) are listed below:
Essential
- Chartered Institute of Payroll Professionals (CIPP) qualified (associate level or above).
- Demonstrable experience of payroll processing in a complex organisational environment, ensuring compliance with statutory requirements and internal controls.
- Proficient in manual PAYE and National Insurance calculations, with the ability to resolve discrepancies and apply correct tax codes and thresholds.
- An understanding of pension schemes, including the principles and processes of automatic enrolment, re-enrolment, and opt-out procedures.
- Up-to-date working knowledge of HMRC legislation, including statutory payments (SSP, SMP, SPP), tax thresholds, and pension regulations.
- Exceptional accuracy and attention to detail, consistently delivering error-free outputs in high-volume, deadline-driven settings.
- Strong communication and customer service skills, with the ability to explain complex payroll and pension matters clearly.
- Collaborative and able to work as part of a team, contributing positively to team goals and supporting colleagues across departments.
- Proactive and adaptable self-starter, able to respond to shifting priorities, take initiative beyond the scope of the role, and work effectively across the organisation.
- Resilient under pressure, maintaining performance and professionalism during peak periods and when managing sensitive or complex queries.
- Advanced MS Excel skills.
Desirable
- Confident presentation skills, with experience delivering training.
- Experience using Business World (Agresso) for payroll or HR functions, including reporting and workflow management.
- Familiarity with CRM systems.
