Q4 bathrooms are a nationwide bathroom distributor supplying plumber's merchants and showrooms up and down the country.
We are currently hiring for a returns administrator working within our customer service/sales team. The role will primarily include...
- Handling all return based customer enquiries both on the phone and via email
- Liaising with internal members of staff (area sales managers, customer services, warehouse)
- Liaising with external companies (suppliers, factories)
- Decision making in line with company policies whilst also maintaining a good level of customer service.
- Order processing and data input onto an internal system.
- Answering incoming phone calls from sales reps and customers with regards to wider customer service enquiries (stock, prices, technical information)
You will need to display most if not all of the below characteristics...
- Polite phone manner
- Accurate data inputting
- Good communication skills
- Ability to work as part of the sales team
- Ability to work on your own
- Problem solving skills to find the best solution for a customer
- Business based decision making
- Complaint handling
Customer service is paramount to the success of our company and we pride ourselves on giving our customer's the best service possible every time they contact us.
Working hours are Monday to Friday (8:30am - 5:00pm).
Pay: £28,500.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
