Job description:
S.M.R Consultant
Location: Reading (Hybrid Working)
Company: Select Car Leasing
Hours: Monday to Friday, 9:00am – 6:00pm (40 hours per week with a 60-minute unpaid lunch break)
Key Requirements
- Experience: Previous experience within customer service, sales, telesales, account management, contact centre, service advisor environments, or SMR (Service, Maintenance & Repair) sales is highly desirable.
- Skills: Excellent communication skills with strong telephone confidence, organisation, and attention to detail.
- Approach: Customer-focused, proactive, and resilient, with the ability to build relationships and work towards targets in a fast-paced environment.
- Systems: Comfortable using CRM systems and maintaining accurate customer records.
The Role
You'll play a key role in supporting customers throughout their vehicle ownership journey, providing guidance on maintenance and service plans from vehicle order through to delivery and beyond. As the first point of contact for servicing, tyres, and maintenance enquiries, you'll deliver a professional and consistent customer experience while helping customers make informed decisions.
What You'll Do
- Customer Support: Contact customers to discuss maintenance and service plan options, providing clear, knowledgeable advice.
- Relationship Building: Build strong customer relationships through proactive communication via phone, email, and online portals.
- Sales & Retention: Identify opportunities to support customers with suitable service products while delivering a consultative, customer-focused approach.
- Query Resolution: Handle customer enquiries, complaints, cancellations, and escalations professionally and efficiently.
- CRM Management: Maintain accurate customer records and update systems to ensure a smooth customer journey.
- Collaboration: Work closely with internal teams to resolve issues and provide customers with timely updates.
- Continuous Improvement: Share ideas and feedback to help improve customer communications and internal processes.
- Additional Support: Assist the wider customer support team whenever required.
Why Join Select Car Leasing?
We are guided by our DRIVE values (Dedication, Respect, Integrity, Value, and Excellence) and are committed to providing a supportive, collaborative working environment where our people can thrive.
Benefits
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home (2-3 days wfh per week)
Work Location: Hybrid – Reading
Benefits:
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Work from home
Experience:
- Sales: 2 years (required)
- Telephony: 2 years (preferred)
- vehicle service advisor: 2 years (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Reading RG2 0TD
