Join a dynamic team where your organizational skills will directly impact service delivery and customer satisfaction.
Contract to start ASAP until 01-01-27 with a possible extension.
Job Purpose
We're looking for an Operational Resource Planner to support the delivery of a comprehensive and efficient repairs service.
In this fast-paced role, you'll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are effectively managed and key performance indicators are achieved.
You'll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders.
If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we'd love to hear from you.
Essential Criteria
- Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment
- Administration experience, including maintaining accurate records
- Experience working with computerised and manual office systems
- Experience communicating directly with members of the public
- Experience working to tight deadlines and performance targets
- Strong numeracy and literacy skills (verbal and written)
- Ability to work on your own initiative and as part of a team
- Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings)
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to use IT systems to input, manage and analyse data
- NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
- High levels of professionalism, integrity and commitment to equality and diversity
Typical working hours for this role are 8am-4pm Monday-Friday, with an occasional late shift of 9.30am-5.30pm. Applicants must be available to do these hours.
Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.
RQ1772449_-08-26_
Pay: £13.90 per hour
Work Location: In person
