About the Role:
At Vogehs Innovation Group Ltd, we believe that great technology should be reliable, secure, and effortless to use. Our team helps businesses leverage modern cloud solutions to improve performance, scalability, and operational efficiency. We are looking for a Cloud Support Engineer who can take ownership of cloud operations, troubleshoot complex technical issues, and help maintain dependable digital environments.
You will not just be resolving tickets; you will be supporting the infrastructure that businesses rely on every day. You will work across cloud platforms, systems, and networks, acting as a key technical partner for users and internal teams. This role is ideal for someone who enjoys problem-solving, continuous learning, and working with modern cloud technologies.
Why Work With Us?
Technology Focus: Work with modern cloud platforms and infrastructure solutions that support real business operations.
Growth Opportunities: Develop your technical expertise through hands-on experience with cloud environments, automation, networking, and security practices.
Collaborative Environment: Join a team where technical ideas are valued, knowledge sharing is encouraged, and everyone contributes to improving how we deliver solutions.
Career Development: Build a strong foundation for progression into cloud engineering, infrastructure engineering, or specialist technical roles.
Modern Cloud Stack: Gain experience with industry-leading technologies including Microsoft Azure, AWS, Microsoft 365, virtualization platforms, and cloud monitoring tools.
Key Responsibilities:
Cloud Support Operations:
Provide technical support for cloud services, infrastructure, and business applications. Monitor systems, investigate alerts, and ensure cloud environments remain reliable and secure.
Troubleshooting & Incident Management:
Diagnose and resolve technical issues involving cloud platforms, operating systems, networks, user access, and applications while maintaining excellent service standards.
Cloud Infrastructure Support:
Assist with cloud configuration, deployments, migrations, system updates, and ongoing maintenance activities.
Security & Access Management:
Support identity management, permissions, security controls, and best practices to help protect company and customer environments.
Monitoring & Documentation:
Maintain accurate technical documentation, record solutions, and contribute to improving support processes and operational efficiency.
Team Collaboration:
Work closely with technical teams and stakeholders to identify improvements, resolve challenges, and deliver effective technology solutions.
What We Are Looking For:
Experience:
Previous experience in IT support, technical support, systems administration, or cloud support environments. Experience supporting business users and resolving technical issues is highly valued.
Cloud Knowledge:
Understanding of cloud platforms such as Microsoft Azure, AWS, or similar technologies. Familiarity with cloud services, virtual machines, storage, networking, and monitoring tools is preferred.
Technical Skills:
Knowledge of Windows and/or Linux environments, networking concepts (TCP/IP, DNS, VPNs, firewalls), Microsoft 365, Active Directory, and troubleshooting methodologies.
Problem Solving:
You enjoy investigating technical issues, identifying root causes, and creating practical solutions. You are comfortable managing multiple priorities while maintaining attention to detail.
Communication:
Strong written and verbal communication skills with the ability to explain technical concepts clearly to both technical and non-technical users.
Mindset:
You are proactive, curious, and motivated to develop your cloud engineering skills. You take ownership of problems, enjoy learning new technologies, and contribute positively to a collaborative team environment.
Pay: £40,000.00-£60,000.00 per year
Benefits:
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
- Work from home
Work Location: Hybrid remote in Birmingham B18 6JL
