About us
The Smiles Studio is a state of the art dental practice offering bespoke treatments such as Implants, Invisalign and Smilefast makeovers. Offering treatments on both a Private and NHS basis, our goal is to provide world class affordable options. We are a family owned business with two practices, one in Chandlers Ford and one in Lymington. The mission of our team is to treat our patients as we would treat a member of our own family.
Job description
We are looking for a full time receptionist who is well presented, organised and friendly with the skillset to enhance our patient's experience. We will offer full training, so dental experience is not essential, but the correct attitude is vital.
This role is ideal for someone who wants more than a standard reception position. You will be based across both our Chandlers Ford and Lymington practices, covering either site as needed. Alongside your front of house duties, we can offer the opportunity to train as a Dental Nurse, working towards a qualification and, over time, splitting your time between reception and chairside nursing across both practices. This gives you variety, a broader skillset and a genuine long term career path within the practice.
Reception duties include dealing with patients both face to face and over the phone, managing appointments and contributing to the overall smooth running of the practice.
Summary of job role
- Meeting and greeting patients, providing a great first impression
- Booking and amending appointments, answering the phone, updating patient records
- Supporting the Practice Manager and clinical team with the smooth running of the practice
- Making patients aware of dental services and offers
- Handling payments
- Liaising with other dental professionals, referral practices and laboratories
- Accessing sensitive information whilst maintaining patient confidentiality
- Maintaining stock and ordering supplies
- Covering reception at both Chandlers Ford and Lymington as needed
- Where interest is shown, supporting chairside and training towards a Dental Nurse qualification, working towards a role that floats between reception and nursing across both practices
The ideal candidate will have:
- Ability to keep calm and professional in a fast paced environment
- The ability to be organise, multitask and be able to work under pressure
- Excellent telephone manner
- Previous administration or reception experience
- Personable, positive and enthusiastic with a great customer focus
- Efficient with Microsoft Word, Excel and Outlook
- Previous knowledge of Pearl computer system would be advantageous.
- Strong communication and organisation skills
- Well presented, reliable, and supportive
- An interest in progressing into Dental Nursing and building a varied, long term career within the practice would be welcomed, though this is not essential
Candidate requirements:
The ideal candidate will have front desk reception experience or previous experience of working in a dental practice. A DBS check and references will be required upon commencing employment.
· Ability to travel to and work across both the Chandlers Ford and Lymington branches as needed (required)
License / Certification:
· Driving license (preferred)
Benefits:
· Free street parking within 2 minute walk of our Lymington branch
· On site parking at our Chandlers Ford branch
· Team Rewards Scheme
· Company events
· Extra day off for your birthday after one year of service
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Saturday availability
Work Location: In person
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From £12.72 per hour
Benefits:
- Additional leave
- Company events
- Free parking
Application question(s):
- Are you interested in training as a Dental Nurse alongside this Dental Receptionist role, with a view to eventually splitting your time between reception and chairside nursing?
- If offered a position when are you able to commence Employment
- Are you able to work Monday to Friday 8.15 am to 5.30 pm. Do you have weekend availability?
Work Location: In person
