About the Role
SMUF Mail & Records Services Ltd operates within mail services, records management, document handling, business communications, workflow coordination, and client support.
We are seeking a Records Workflow Manager to oversee daily records processes, coordinate document workflows, support service accuracy, and help maintain smooth operational delivery for business clients. This role is ideal for an organised professional with experience in records management, mail services, document control, office operations, or administrative workflow coordination.
Why Join Us?
Professional Records Environment
Work within a structured company that values accuracy, confidentiality, organisation, and dependable service delivery.
Mid-Level Management Opportunity
Take ownership of records workflows, document tracking, reporting, and team coordination.
Clear Career Growth
Develop your experience in records management, service operations, workflow improvement, and client support.
Meaningful Business Impact
Help improve document accuracy, turnaround times, and overall service quality.
Key Responsibilities
- Manage daily records workflows, document handling, and mail-related administrative processes
- Coordinate records updates, file tracking, document movement, and service requests
- Monitor workflow accuracy, turnaround times, client instructions, and operational reports
- Support team task allocation, quality checks, scheduling, and process improvement
- Communicate with clients, couriers, vendors, internal teams, and service partners
- Prepare workflow summaries, records reports, document logs, and service updates
- Help resolve workflow issues and improve internal communication across departments
- Ensure activities follow company procedures, confidentiality expectations, and service timelines
What We Are Looking For
Experience
- Experience in records management, document services, mail operations, office administration, business support, or service delivery
- Previous team coordination or supervisory experience is preferred
- Experience working with client records, document workflows, couriers, vendors, or administrative teams is an advantage
Skills
- Records workflow management
- Document control and file tracking
- Mail services and administrative coordination
- Team coordination and task planning
- Client and stakeholder communication
- Reporting, scheduling, and process improvement
- Strong organisation, accuracy, and attention to detail
Education
- Diploma, college qualification, or bachelor’s degree in Business Administration, Operations Management, Records Management, Communications, or a related field is preferred
- Additional training in document control, office administration, service management, compliance awareness, or workflow coordination is an advantage
Pay: £42,000.00-£58,000.00 per year
Benefits:
- Company pension
- Employee mentoring programme
- Paid volunteer time
- Private dental insurance
- Private medical insurance
Work Location: In person
