Job Introduction
About us
Do you aspire to work in a welcoming, innovative, forward-thinking, inclusive and supportive organisation where you can also learn and develop? YPO might be the perfect fit for you!
With 50 years of experience, YPO has been dedicated to supporting the public sector. Our journey began five decades ago when 13 local authorities united to streamline their purchasing needs and enhance efficiency, forming the organisation we know today.
As a 100% publicly owned entity by our 13 member authorities, we ensure that our profits are reinvested into our public sector customers, offering even greater value for money. Discover more about our company and culture at Start a career at YPO | YPO.
YPO is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give their best.
If this position is advertised as a full-time role (37 hours per week), YPO is pleased to consider requests for flexible working arrangements, including part-time hours and job-sharing opportunities. We are committed to supporting work-life balance and encourage candidates to discuss their preferred working patterns with us.
About the Role
We are seeking to appoint to the role of IT Support and Engagement Officer (Shift-based).
As a key member of the Service Desk Team, this ONSITE role is integral to YPO’s IT support function. The successful candidate will play a vital part in ensuring the smooth operation of IT services, acting as the first point of contact for technical queries and support requests.
You will be responsible for diagnosing and resolving a wide range of IT issues, supporting users across the organisation, and maintaining a high standard of service delivery. Your proactive approach will contribute to continuous improvement and user satisfaction, making a real difference to the day-to-day experience of staff and customers.
This post is subject to the Fluency Duty under Part 7 of the Immigration Act 2016. The post-holder is required to demonstrate an appropriate level of fluency under the duty as detailed within the job description and specification for the post.
About You
As YPO continues to expand, we are seeking a driven and enthusiastic individual to join our team. Drawing from the skills and experience section of the Job Description, we seek someone who has:
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4 GCSE’s Grade 4 or above including Maths, English and IT.
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Experience in first-line IT support, with a proactive approach to troubleshooting and resolving technical issues across PCs, laptops, networks, servers, and printers etc.
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Strong knowledge of general IT services, including Device builds, hardware/software installs, and Microsoft Office applications.
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Excellent interpersonal and organisational skills, with the ability to manage their own workload and work both independently and as part of a team.
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A good understanding of IT service delivery, ideally supported by relevant qualifications or experience in a service desk environment.
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Having an IT-related qualification would be ideal, but not essential, as this can be developed whilst in the role.
For a detailed description of the role and required skills, please refer to the job description attached below.
What’s in it for you?
We are proud to offer a fantastic range of benefits, including:
Generous annual leave, from 24 days a year, plus 8 days statutory bank holidays and 3 discretionary closedown days at Christmas
Local Government Pension through West Yorkshire Pension Fund
Recognition of continuous service from current employment with a relevant public sector body may apply (please email [email protected] for further information)
A comprehensive health and wellbeing package
Flexi scheme and flexible working options available (please discuss your preferred working requirements with the manager at interview)
Family friendly policies
Cycle to Work scheme
Subsidised canteen
Free parking available
To have a confidential and informal discussion about this role, or for any additional support, please contact Daniel Town at [email protected]
Interviews are scheduled to take place the week commencing 20th July 2026, in-person at our office in Wakefield.
