Dental Receptionist – Private Dental Practice
London Dental Arts – Forest Hill, London SE23
Salary: £14–£18 per hour depending on experience
Job type: Full-time / Part-time considered
Start date: As soon as possible
About us
London Dental Arts is a modern, high-end private dental clinic based in Forest Hill, South East London. We provide advanced dentistry including implants, cosmetic dentistry, full-mouth rehabilitation, orthodontics, endodontics, hygiene and digital dentistry.
We are looking for a warm, professional and highly organised Dental Receptionist to join our growing team. This is an important front-of-house role, as you will often be the first point of contact for our patients.
The role
The successful candidate will help create an excellent patient experience from the first phone call through to the patient’s visit and follow-up. We are looking for someone who is confident on the phone, friendly in person, organised with the diary, and able to communicate clearly and professionally.
Main responsibilities
Your duties will include:
- Welcoming patients warmly and professionally
- Answering phone calls, emails and patient enquiries
- Booking, amending and confirming appointments
- Managing the diary efficiently and reducing gaps
- Taking payments and managing patient accounts
- Following up with new patient enquiries and treatment leads
- Supporting patient finance and treatment coordination where needed
- Maintaining accurate patient records
- Liaising with clinicians, nurses, hygienists and management
- Ensuring the reception area is clean, calm and well-presented
- Supporting the wider team with day-to-day administrative tasks
- Helping to deliver a premium patient journey
The ideal candidate
We are looking for someone who is:
- Warm, friendly and professional
- Excellent on the phone
- Confident speaking with patients
- Highly organised and reliable
- Well-presented with strong attention to detail
- Able to work calmly in a busy environment
- A good team player with a positive attitude
- Comfortable using computers and dental software
- Motivated to grow within a private dental practice
Previous dental reception experience is preferred, especially in a private practice, but we may consider an exceptional candidate from a strong customer service, healthcare, hospitality or luxury retail background.
Desirable experience
- Dental reception experience
- Experience with dental software such as SOE, Exact, R4 or similar
- Knowledge of private dentistry
- Experience handling new patient enquiries
- Experience with payments, treatment plans or finance applications
- Strong written communication skills
What we offer
- Competitive pay: £14–£18 per hour depending on experience
- Supportive and friendly team
- Modern private dental environment
- Opportunities to learn and grow
- Exposure to advanced dentistry and digital workflows
- A professional, patient-focused workplace
- Potential performance-based incentives for the right candidate
How to apply
Please send your CV and a short message explaining why you would like to join London Dental Arts.
As part of our initial review, we may also ask candidates to send a short 1–2 minute video explaining what they know about London Dental Arts, why they would like to work with us, and what they believe makes an excellent dental receptionist.
Reasonable adjustments can be made during the recruitment process where required.
Job Types: Full-time, Part-time, Permanent
Pay: From £14.00 per hour
Benefits:
Experience:
- Dental receptionist: 2 years (required)
Work Location: In person
