Are you organised, customer-focused and great at keeping things moving?
We're looking for a Surveyor Coordinator to support our surveying team and help make sure residents receive the right support throughout their repairs journey.
You'll be the link between residents, surveyors, contractors and internal teams keeping actions on track, communicating clearly and making sure repairs progress through to completion.
If you enjoy solving problems, helping people and making sure nothing gets missed, this could be the role for you.
What’s in it for you.
In addition to the salary, we offer a number of benefits, including:
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High street discount schemes
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Health cash plans
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26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
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Flexible bank holidays take them when it suits you
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Car leasing scheme
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Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing
You’ll be at the heart of our surveying service, helping keep repairs moving and making sure residents are kept informed every step of the way. Here’s a snapshot:
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Manage surveyors’ diaries, inspections, appointments and day-to-day enquiries
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Keep residents updated and follow up repairs to make sure actions are completed
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Monitor repairs, particularly leaks, damp and mould, and flag issues that need attention
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Manage follow-on works, raise orders and keep repair cases moving
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Handle customer enquiries, complaints and repair-related correspondence, providing clear and timely responses
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Keep systems and records up to date, while supporting customer satisfaction and identifying ways to improve the service
We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.
What we’re looking for:
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Experience in administration and working in a customer-focused environment
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Excellent communication skills, with the ability to deal confidently and empathetically with residents
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Strong organisational skills and the ability to manage competing priorities
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Good IT skills, including Microsoft Office and experience using databases or CRM systems
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A practical, problem-solving approach and the ability to work well under pressure
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A positive, resilient and proactive attitude with a genuine commitment to delivering great customer service
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email [email protected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.
