We have an exciting opportunity for a Parks and Cemeteries Administration Officer to join us!
This is a full-time, permanent role with hybrid working, and a salary of £30,193 - £34,104 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority - takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Parks and Cemeteries Administration Officer to join our team delivering Neighbourhood Services.
The role:
Reporting directly to the Parks & Open Spaces Contract Manager, this role provides frontline customer service and administrative support within the councils Parks and Countryside team, including cemetery services.
Your role will involve:
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Dealing with public enquiries about parks, cemeteries, allotments, play areas, events, and grounds maintenance.
- Processing invoices, purchase orders, income and collecting fees.
- Keeping records up to date and producing routine reports.
- Liaising with parks officers, and external contractors.
- Providing emotional and practical support to bereaved families.
- Processing burial and cremation bookings, permits, and certificates.
- Ensuring equality, dignity, and respect in all interactions.
What we are looking for:
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Excellent use of ICT, using all MS Office packages.
- Excellent communication skills.
- Ability to manage a varied workload and prioritise tasks.
- Organised and able to work independently as well as part of a team.
- Is approachable and helpful when dealing with stakeholders.
- Acts with honesty, integrity and discretion.
- Ability to deal with challenging situations whilst remaining calm.
- Commitment to providing excellent Customer Service.
What we offer:
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32 days annual leave
- Flexible working including a hybrid working pattern for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
If you wish to discuss this position informally, please contact Chris Capper on [email protected]
We reserve the right to close the advert prior to the stated end date.
