Retail Assistant
Hours: 17 - 21 hours over 3 days including Saturdays & Sundays on a rota basis
Start Date: ASAP Starting Salary: £12.71 per hour
Location: Alnwick
**Please note this position will require lone working on a regular basis**
Humes Outfitters is an established award-winning, family run business, priding ourselves on offering premium quality brands along with exceptional customer service.
Here at Humes Outfitters we currently have a fantastic opportunity for an enthusiastic, forward thinking, experienced individual to join our store located in Alnwick, Northumberland.
Job Purpose
To deliver the highest standards of retail experience to customers in a unique and busy omni-channel retail business, where superior customer service skills, the ability and confidence to navigate computer systems and a drive for the highest shop floor standards is vital.*
*Full training will be provided.
Core Job Duties:
Customer Service
· Build relationships with customers
· Confidence in advising and styling
· Developing knowledge on products and brands to be able to assist with customer queries and offer advice
· Responsibility for processing cash and card payments and daily cashing up
· Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping
· Demonstrate flexibility when required within the role and provide holiday and/or sickness cover
Merchandising
· Involvement in merchandising areas within the store to showcase new and existing lines. Using reports to improve sell through.
· Involvement in planning window displays to maximise exposure/marketing campaigns. Plan for specific upcoming events and new collections launching.
Stock management
· Conduct stocktakes
· House husbandry maintained to make sure stock is stored in correct conditions
Day to Day Responsibilities
· Working with a stock management system is a core part of the role to control stock throughout the business from merchandising to online order fulfilment
· Processing cash and card payments and daily cashing up
· Ensuring shop floor standards are maintained to the highest level, including day to day housekeeping tasks
· Demonstrate flexibility when required within the role and provide holiday and/or sickness cover
· Work together with a small team
· Processing and dispatching online orders
Skills and Interests
· Ability to pick up systems quickly and efficiently.
· Confidence in navigating computer systems including excel, word and supplier B2B sites
· Previous retail, customer service and sales experience (preferable)
· Exceptional communication and 'people' skills
· Desire to provide excellent customer service and a great personal shopping experience with a polite and helpful manner
· Motivated with excellent attention to detail
Benefits:
· Staff discount scheme
· Pension
· Working for a busy, family owned and independently run, award winning company with a strong commitment to the local area.
To apply for this position, please forward your CV with covering letter, explaining why you would like to work with us to Rachel Thomson- [email protected]
Closing date for applications – 15th July 2026
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
Work Location: In person
