We are seeking an experienced and driven Head of Operations to lead and oversee all operational aspects of our growing restaurant business. This senior leadership role will be responsible for developing operational systems, managing suppliers, recruiting and leading teams, and ensuring the successful launch and ongoing performance of the business.
The successful candidate will play a key role in building the operational foundations of the company, driving efficiency, maintaining high service standards, and supporting future growth and expansion.
Key ResponsibilitiesOperational Leadership
- Oversee all operational activities across the business to ensure efficiency, quality, and compliance.
- Develop, implement, and continuously improve operational systems, procedures, and workflows.
- Establish and maintain operational standards that support exceptional customer experiences.
- Ensure compliance with food safety, health and safety, licensing, and company policies.
Project & Business Launch Management
- Lead operational planning and execution for restaurant launch activities.
- Manage project timelines, budgets, and operational milestones.
- Coordinate with contractors, suppliers, and service providers to ensure readiness for opening and future expansion.
Supplier & Procurement Management
- Source, negotiate, and maintain relationships with food, beverage, equipment, and service suppliers.
- Monitor supplier performance, quality standards, pricing, and delivery schedules.
- Implement cost-control measures while maintaining product quality.
Team Leadership & People Management
- Recruit, train, develop, and manage restaurant staff.
- Create staffing schedules and oversee workforce planning.
- Conduct performance reviews and implement staff development initiatives.
- Foster a positive and productive workplace culture.
Restaurant Operations
- Oversee day-to-day restaurant operations and service delivery.
- Monitor key performance indicators including sales, labour costs, food costs, productivity, and customer satisfaction.
- Resolve operational challenges efficiently and proactively.
- Ensure consistency in service quality and operational standards.
Business Growth & Strategy
- Work closely with the leadership team to support business growth initiatives.
- Analyse operational performance and identify opportunities for improvement.
- Assist with planning future restaurant openings, catering services, and brand expansion projects.
- Undertake any additional reasonable duties required for the successful operation and growth of the business.
RequirementsEssential
- Proven experience in restaurant or hospitality operations management.
- Strong leadership, organisational, and communication skills.
- Experience managing recruitment, staffing, training, and employee performance.
- Strong knowledge of supplier management, procurement, and cost control.
- Ability to build and improve operational systems and processes.
- Good understanding of UK hospitality regulations, health and safety requirements, and employment practices.
- Ability to work effectively in a fast-paced environment.
Desirable
- Experience opening or launching a new restaurant or hospitality business.
- Background in Middle Eastern, Arabic, or culturally specific restaurant operations.
- Project management experience.
- Multi-site restaurant management experience.
- Relevant hospitality or business management qualification.
Benefits
- Competitive salary.
- Career progression opportunities.
- Opportunity to play a key leadership role in a growing business.
- Ongoing training and professional development.
- Staff discounts and additional company benefits.
Job Type
Full-time, Permanent
Schedule
- Monday to Friday
- Weekends as required
- Evening shifts as required
Work Location
On-site
This version is optimized for posting directly on Indeed and presents the role as an attractive senior management position.
Pay: £12.75-£14.00 per hour
Benefits:
Work Location: In person
