Contract Support Coordinator, Northampton (NN4 5FB)
Onsite
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
We are looking for a proactive and customer-focused Contract Support Coordinator to join our team at our Grange Park 3 site in Northampton. As Contract Support Coordinator, you will support the Lead Contract Manager and Contract Manager in providing appropriate administrative support and operational information relating to activities undertaken within the Network Transport customer accounts.
Working Monday to Friday, this is a fully onsite role with a salary of £35,500 per annum.
What we offer:
- Base salary of £35,500
- 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
- Opportunity for Unpaid Leave
- Up to 10 days international remote working
- Free Eye Test
- Employee Referral Scheme
- Cycle to Work scheme
- Critical Illness Cover
- Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
- On Site Mental health First Aiders
- Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
- Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
- Tailored development and career opportunities
Key Responsibilities
1. Operational
- Liaise with drivers, delivery partners, and internal teams to ensure that customer deliveries and queries are dealt with promptly and efficiently.
- Escalate any potential issues to your line manager in a timely manner.
- Work in collaboration with the Operations and Customer Service teams to investigate delivery issues and customer failures and ensure that effective corrective actions are implemented to prevent recurrence.
- Drive continuous improvement.
- Support the Lead Contract Manager and Contract Manager with new business implementations, as well as the continual management and development of existing customer accounts.
2. Administrative
- Assist in collating monthly & quarterly customer review packs.
- Attend customer reviews when requested.
- Produce ad hoc operational performance reports when delivery service levels fall below contractual KPIs.
- Support the Contract Management team through identifying performance trends and sharing insights with the Network Transport Operations team to drive continuous improvement.
- Support with general administration, reporting and data analysis as required to demonstrate the effective running of the operation.
3. Customer Service
- Establish and maintain good customer relationships, both internally and externally, supporting professional and effective communication between all parties.
- Work alongside the contract management team to identify repeat customer queries or operational failures and recommend appropriate resolutions.
4. Health and Safety
- Ensure all health and safety procedures are adhered to at all times, including PPE, safe systems of work etc, escalating any concerns to your line manager at the earliest opportunity.
4. Continuous Improvement
• Continuously look for opportunities to improve processes and procedures to drive efficiency and improvement in business operation and customer service, supporting with any implementation activities as required. •
Key requirements:
- Good level of general education.
- English literate and numerate.
- Good level of IT skills – Microsoft Applications and TEAMs (AS400 and/or Vision is an advantage).
- Good experience of understanding of Warehousing and Transport.
- Excellent customer service skills.
- Ability to work well under pressure to multiple tight deadlines.
- Well organised with strong attention to detail.
- Team player who can work well on own initiative.
We thank all applicants for their interest, however, only those under consideration will be contacted.
Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.
In Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process but we encourage the candidates to use them to enhance their application and not replace their own effort and authenticity. Therefore, candidates should not rely on AI-generated responses during the interview process.
Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential. Yusen Logistics are proud to be a ‘Disability Confident Committed’ employer.
