Tasks
· To ensure that the Bareca service standards are consistently delivered in relation to hot drinks, cold drinks and general service whilst on duty.
· To apply the standard recipes and service standards for all beverages
· To act in a cooperative way with colleagues from all departments to coordinate and enhance our customers’ experience.
· Any task reasonably expected by the General Manager or person to whom they have delegated appropriate authority.
Qualifications and competencies
· Ability to communicate harmoniously and positively with customers and colleagues, creating a productive working environment.
· Ability to apply the operating standards of the department to Bike & Boot standards.
· Ability to be pro-active at the customer interface, interacting with customers every day and providing an example to other team members.
· A good working understanding of the hotel booking and billing system (PMS), the website and the EPoS system.
· Safety – the job requires you to apply the safety procedures, which includes the application of fire safety procedures in the interests of customers and colleagues.
· Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
· Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
· Integrity — you must be honest and ethical.
· Self Control — this job requires you to maintain composure, keeping emotions in check, avoiding aggressive behaviour, even in very difficult situations.
Lines of communication
This position reports to the Bareca Manager.
Working conditions and shifts
The shifts will vary but will usually include day and evening shifts and will include weekend work.
Job Types: Full-time, Part-time
Pay: £12.74 per hour
Benefits:
Work Location: In person
