About Us
Waterton Motor Group is the South Wales dealership formerly known as Bridgend Ford.
We’re a family‑run motor business with over 40 years of experience in the local community. While our name has changed, who we are hasn’t. We’re still proudly independent, people‑focused and committed to doing things properly.
Today, Waterton Motor Group brings together brand‑new Ford vehicles, exciting new EV brands including XPENG and Farizon, alongside a large and diverse used car operation with over 250 trusted vehicles, all carefully prepared by our experts in Bridgend.
We believe buying and owning a vehicle should feel straightforward, supportive and human. No pressure. Honest prices. Clear explanations. We pride ourselves on doing the right thing, building long‑term relationships and creating an environment where both customers and colleagues are treated with respect.
We believe that a great customer experience starts with a supportive and engaged team, and we are committed to creating a workplace where people can develop, feel valued and build lasting careers.
The Role
We are currently recruiting for a Service Advisor to join our team at Waterton Motor Group in Bridgend.
This is an excellent opportunity to become part of a well‑established business where customer experience, teamwork and continuous improvement are genuinely valued.
What You’ll Be Doing
- Greet customers warmly and manage service bookings effectively
- Provide accurate estimates and explain service/repair details clearly
- Liaise with the workshop to track progress and keep customers updated
- Upsell additional products or services where appropriate
- Handle administrative duties including invoicing and warranty claims
- Ensure every customer leaves feeling valued and well looked after
- Delivering a positive, consistent experience for customers
- Working closely with colleagues across the business
- Taking ownership of tasks and seeing things through
- Following our processes and contributing to continuous improvement
- Working in line with company policies, manufacturer standards and relevant legislation
What We Look For
· A positive, professional approach and strong communication skills
· Someone who takes pride in their work and treats people with respect
· A team player who supports colleagues and shares information
· Ability to work in a fast‑paced environment
· A full UK driving licence (no more than six penalty points)
· Previous relevant experience
Hours & Contract
45 hours per week (Rota: 7.30am - 5pm/8.00am - 5.30pm/8.30am - 6pm). Saturday 1 in 3, 8.00am - 3pm as over time.
Salary
Basic salary - £29,741.40 with an OTE of £35,500.
What We Offer
We recognise and reward hard work, loyalty and contribution. In addition to a competitive salary, you will benefit from:
· Subsidised new vehicle purchase scheme for you and your family
· Vehicle maintenance discount
· Parts purchasing discount
· 30 days paid annual leave including Bank Holidays (full‑time, pro rata for part‑time or shift workers)
· Additional annual leave awarded for length of service
· New employee referral scheme
· Vehicle purchase referral scheme
· Training and development opportunities, including manufacturer‑led training
· Free on‑site parking
· Company pension scheme
Equality & Inclusion
We are an equal opportunity employer and welcome applications from all backgrounds. If you need any reasonable adjustments during the recruitment process, please let us know.
How to Apply
Please apply via Indeed with your CV. Shortlisted candidates will be contacted for interview.
Pay: £29,741.40 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Referral programme
Work Location: In person
