Head ReceptionistThe Royal Hotel SkegnessJob Overview
The Royal Hotel Skegness is one of the area’s most historic and well-established hotels, with a proud heritage and a reputation for welcoming guests to Skegness for generations.
We are looking for an energetic, professional, and highly organised Head Receptionist to lead our front-of-house reception team and play a key role in delivering the warm, personal service that our guests expect from The Royal Hotel.
As Head Receptionist, you will be the face of the hotel — creating a welcoming first impression, overseeing the smooth running of the reception desk, supporting and leading the reception team, and ensuring every guest receives a friendly, efficient, and memorable experience from arrival through to departure.
This is an exciting opportunity for an experienced hospitality professional who takes pride in delivering excellent customer service and enjoys working in a busy, historic hotel environment. You will have the opportunity to play an important role in maintaining the character and reputation of one of Skegness's most recognisable hotel properties.
Key Responsibilities
- Lead and oversee the day-to-day operation of the hotel reception and front desk
- Ensure guests receive a warm, friendly, and professional welcome on arrival and throughout their stay
- Oversee efficient and accurate check-in and check-out procedures
- Lead, support, and train reception team members, setting high standards for customer service and professionalism
- Act as a positive and approachable leader, motivating the reception team and ensuring excellent communication across shifts
- Handle guest enquiries, requests, and concerns promptly and professionally
- Resolve complaints and difficult situations with discretion, tact, and a strong focus on guest satisfaction
- Maintain excellent telephone and email etiquette when dealing with guests, suppliers, and other departments
- Coordinate closely with housekeeping, maintenance, food and beverage, and management teams to ensure guest requests are dealt with efficiently
- Ensure accurate completion of reception administration, including bookings, payments, records, correspondence, and guest information
- Maintain strong awareness of hotel security, visitor registration, and health and safety procedures
- Ensure the reception area is clean, tidy, welcoming, and reflects the standards and character of The Royal Hotel
- Support the smooth running of the hotel during busy periods, including weekends, bank holidays, and peak Skegness seasons
- Assist management with the ongoing development of reception procedures and standards
- Represent The Royal Hotel positively at all times and help preserve the excellent reputation of this historic Skegness property
About You
We are looking for someone who is naturally welcoming, confident, organised, and passionate about hospitality.
The successful candidate will ideally have:
- Previous experience in a hotel reception, front office, or guest services role
- Previous supervisory or team-leading experience, ideally within a hotel or hospitality environment
- Excellent customer service and communication skills
- A professional and friendly telephone manner
- The ability to remain calm, organised, and approachable in a busy environment
- Strong attention to detail and excellent organisational skills
- The confidence to deal with guest complaints and challenging situations professionally
- The ability to lead by example and motivate a reception team
- Experience with hotel booking, reservation, or property management systems is desirable
- Good IT and administrative skills
- A flexible approach to working hours, including evenings, weekends, bank holidays, and busy seasonal periods
- Multilingual or bilingual communication skills would be an advantage
Why Join The Royal Hotel Skegness?
The Royal Hotel is more than simply a place to stay — it is part of the history and character of Skegness.
As Head Receptionist, you will become an important part of the team responsible for welcoming guests to this historic property and ensuring that the traditional hospitality associated with The Royal Hotel continues to be delivered to a high standard.
If you are an experienced hospitality professional who enjoys leading a team, meeting people, solving problems, and creating memorable guest experiences, we would love to hear from you.
Join The Royal Hotel Skegness and help us continue a proud tradition of hospitality in one of Skegness's most historic hotels.
Pay: £13.00 per hour
Benefits:
- Free parking
- On-site parking
Experience:
- Receptionist : 1 year (required)
Work Location: In person
