Housing Supervisor - Neighbourhood Wardens
Ref: 171515
Salary: £37,280 p.a. plus benefits
37 hours per week
Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.
Your next role
We, in Housing, are committed to creating safe, welcoming, and thriving communities where everyone feels they belong. Our Neighbourhood Warden team plays a vital role in building trust, maintaining clean and safe neighbourhoods, handling environmental issues and supporting residents to feel proud of where they live. As a Supervisor, you’ll be at the heart of that mission—leading by example, inspiring your team, working closely with other teams and services to ensure our neighbourhoods are places people are proud to call home.
You’ll be the driving force behind a team of dedicated Neighbourhood Wardens, ensuring they have the guidance, resources, and motivation to make a real difference every day. From tackling community safety concerns to building strong relationships with residents, local businesses and schools, and partner agencies, your leadership will directly shape safer streets, stronger communities, and better lives.
What You'll Do
- Lead, mentor, and support a team of Neighbourhood Wardens, ensuring high standards of service and professionalism.
- Coordinate schedules, allocate resources, and respond to priority incidents efficiently and effectively; working closely with Housing Officers and other public service providers including Community Groups to address any issues raised.
- Handle resident concerns with empathy, professionalism and a solution-focused approach. Respond to service requests, complaints and enquiries from residents, elected members and stakeholders.
- Monitor and report on team performance, identifying training needs and opportunities for improvement. Lead on recruitment, performance management in line with organisational policies and procedures.
- Ensure services are delivered in line with corporate priorities, and compliance is met with relevant statutory and regulatory requirements, health and safety legislation and safeguarding protocols are followed.
What You'll Bring
- Proven experience in a supervisory or leadership role, ideally within a public service.
- Strong communication and conflict resolution skills, with the ability to engage positively with people all walks of life.
- A proactive, problem-solving mindset and the ability to make sound decisions under pressure.
- Confidence in use of Microsoft and digital tools and managing administrative tasks efficiently.
- A full UK driving licence (or ability to travel between sites as required).
You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).
The ability to travel throughout the Borough will be required and access to a vehicle to be able to support sessions and events around the town and carry out inspections.
The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.
Your next package
Please see our Rewards and Benefits offer for more details.
As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.
For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.
Please see our Vision and Values page for more details and our new Swindon Plan.
Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.
Your next steps
If you’re ready to lead a team and are passionate about safer, stronger communities, we’d love to hear from you.
Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.
For further information about the role, please contact Janine Pike, Estates Services Housing Manager [email protected]
As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.
If you are experiencing technical issues submitting your application, please email [email protected]
Closing date: 8 July 2026
