Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: London
Job Ref: 205148
About the role
Benefact Group are looking for a Desktop Technician to join our London office.
You’ll be responsible for providing a 1st class support service and a resilient desktop infrastructure at the London Branch Office, acting as part of the Group Technology team, demonstrating specialist expertise to facilitate and execute the provision, installation and maintenance of system software and hardware.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
What you'll be doing
Deliver exceptional customer service as part of the technology team by effectively planning, prioritising, and managing workloads.
Provide expert guidance and support to users, resolving incidents efficiently and acting as a key liaison with service providers when issues escalate.
Proactively monitor and optimise desktop systems and performance, using data and problem management practices to improve reliability and meet service levels.
Maintain strong governance across change, asset, and hardware management, including documentation, software packaging, and coordination with vendors.
Build strong relationships, contribute to team knowledge sharing, and continuously develop personal skills while identifying opportunities to improve processes and service delivery.
What you'll need to have
Relevant Microsoft desktop technology certification (or willingness to achieve within 12–24 months) alongside proven desktop IT experience.
Strong technical expertise in desktop support and build creation, with the ability to work effectively under pressure in fast-paced environments.
Excellent communication skills, able to engage clearly with technical teams, business users, suppliers, and customers.
Customer-focused mindset with the ability to build strong relationships and a commitment to delivering high service standards.
Professional, proactive, and adaptable team player with a positive attitude, strong initiative, enthusiasm for learning, and solid educational background (minimum A-level standard).
What we offer
A competitive salary - let's discuss it
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 6% and 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Enhanced maternity and paternity pay
Hear from the hiring manager
“This is an excellent opportunity to join a friendly team providing hands-on desktop support, delivering high-quality customer service, and supporting the installation and maintenance of end-user hardware and software. The role works closely with the Head Office team and contributes to system reliability, business continuity, and the ongoing improvement of desktop services."
About us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
