11 Jun 2026
Responsible to: Membership Manager
Salary: £28,860
Hours: Full time, 37.5 hours per week
Tenure: Permanent
Location: This role is office-based from our main Headquarters at 66 Buckingham Gate, London, SW1E 6AU.
Job Specification
This is an exciting opportunity to join the Liberal Democrats at a pivotal moment following our strongest parliamentary result in over a century.
Reporting to the Membership Manager, the Membership Services Executive will play a key role in delivering a high-quality service to party members, supporters, volunteers and members of the public. Acting as the first point of contact for a wide range of enquiries, the successful candidate will help ensure an excellent membership experience through professional, efficient and responsive support.
The role holder will be responsible for processing membership applications and renewals, maintaining accurate records, resolving queries, and supporting the wider operation of the Party's membership systems. They will work closely with colleagues across the organisation to ensure that enquiries are handled effectively and that members receive the support they need.
The successful candidate will be organised, customer-focused and able to manage a varied workload in a fast-paced environment. They will possess excellent communication skills, strong attention to detail and a commitment to delivering outstanding service.
This role offers an excellent opportunity to gain a detailed understanding of the internal operations of a national political party while contributing directly to member engagement and organisational effectiveness.
Key Responsibilities
- Act as the first point of contact for telephone, email and written enquiries from members, supporters and the public, providing timely and professional responses.
- Process membership applications, renewals, amendments and cancellations accurately and efficiently.
- Maintain and update membership records using the Party's Customer Relationship Management (CRM) system.
- Work collaboratively with colleagues across the organisation to ensure enquiries are resolved effectively and escalated appropriately where necessary.
- Support the delivery of membership-related projects and initiatives as directed by the Membership Manager.
- Monitor and maintain high standards of customer service, ensuring members receive a positive experience when interacting with the Party.
- Assist with administrative processes relating to membership services and office operations.
- Undertake training and responsibilities associated with office-based roles, including Fire Warden and First Aider duties where required.
- Provide support to other teams and projects as required, contributing to the wider objectives of the organisation.
- Undertake any other duties reasonably required by the Membership Manager or senior leadership.
Person Specification
Essential Skills and Experience
- Experience of delivering excellent customer service in a professional environment.
- Strong written and verbal communication skills.
- Excellent organisational skills and the ability to manage competing priorities.
- High levels of accuracy and attention to detail.
- Confidence using IT systems and databases, with the ability to learn new systems quickly.
- Ability to work both independently and collaboratively as part of a team.
- A proactive approach to problem-solving and continuous improvement.
Desirable Skills and Experience
- Experience of working with customer databases or CRM systems, particularly Salesforce.
- Experience within a membership organisation, charity or not-for-profit environment.
- An understanding of, and commitment to, the values of the Liberal Democrats.
How to Apply
Please read the Job Description carefully before applying and complete our Equality and Diversity Monitoring Form.
To submit an application, please email
[email protected] attaching:
A copy of your CV, including complete work history.
A Covering Letter of no more than one side of A4 explaining how your skills and experience meet the requirements of the role.
A completed Equality and Diversity Monitoring Form.
Contact details, including a telephone number and email address.
We will review applications on a rolling basis and encourage candidates to apply as soon as possible.
All applicants must have the unrestricted legal right to live and work in the UK. Please note that we are currently unable to offer visa sponsorship for this role.
Applicants are encouraged to inform us if any reasonable adjustments are needed during any stage of the recruitment process.
Due to the anticipated volume of applications, we will only contact candidates selected for interview.
The Party believes it is essential to foster equity, equality, diversity and inclusion within our workforce. We want our employees to thrive in an environment where everyone is welcome and supported to achieve their potential. It is important to celebrate what makes us unique and that you feel valued, appreciated and free to be who you are.
