Salary: Competitive with OTE: £70,700 with over achievement ability up to £82,700.
Contract: Permanent - Full Time
Must Have: A minimum or 2 years’ experience in Aftersales / Service Manager roles is essential
As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.
As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.
Your Responsibilities as an Aftersales Manager:
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Lead and support the Aftersales team, ensuring excellent customer service and clear role understanding.
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Manage daily Service Department operations to achieve targets for workshop productivity, labour sales, and parts sales.
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Ensure Aftersales processes are followed, including vehicle inspections and customer handover procedures.
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Monitor and manage parts stock levels, availability, and supplier relationships.
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Resolve customer queries and complaints in collaboration with other departments.
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Support team development through coaching, training planning, and recruitment.
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Oversee warranty claims, subcontracted work, service valeting, and driver activities.
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Approve goodwill gestures, discount, and manage local Aftersales promotions and marketing.
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Work closely with the wider dealership management team to improve performance and deliver a seamless customer experience.
What we are looking for in an Aftersales Manager:
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Minimum 2 years’ experience in an Aftersales Manager or Service Manager role within the automotive industry.
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Outstanding leadership and people development skills.
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Excellent organisational and operational management abilities.
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A customer-focused mindset with a passion for delivering exceptional service.
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Commercial awareness and the ability to drive department performance.
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Confident communication and problem-solving skills.
What we offer you:
- 25 days annual leave + Bank Holidays and your Birthday Off
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Long Service Awards / Colleague Recognition
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Enhanced Maternity / Paternity at qualifying service length
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Car Benefit Scheme after successful completion of a probation period
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Comprehensive training provided
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Company pension scheme
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Death in Service
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Access to high street discounts through Perk Box
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In-house, manufacturer & professional qualifications
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Staff referral scheme
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Access to medical cover through Simply Health
