We are seeking a proactive and experienced Cleaning Team Supervisor to manage operations at our Worcester depot.
This is permanent night shift and shift times are 1930 - 0530
This is a safety-critical role responsible for delivering high-quality train cleaning services through effective team-management, planning, and resource management.
You will oversee cleaning operations, ensuring customer expectations, quality standards, and operational efficiency are consistently achieved. The role requires a skilled manager who has a focus on safety and compliance along with the motivation to improve processes and team performance.
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Motivate a team of cleaning staff to deliver efficient and high-quality cleaning services
- Develop and manage cleaning plans and staff rosters aligned with operational schedules
- Ensure compliance with Health & Safety legislation, COSHH, and company procedures
- Manage staff matters including attendance, training, discipline, and PPE compliance
- Monitor performance and quality standards, providing KPI reporting
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Experience within a cleaning, facilities, or similar operational environment
- Proven supervisory or team management experience
- Strong communication skills with the ability to motivate and manage performance
- Good IT skills, including use of spreadsheets and planning tools
To ensure continuity and an effective delivery of service, successful candidates will be required to commit to a minimum 14-month period in role after achieving competence. This also includes existing colleagues who move by internal promotions and transfers. This time allows our future colleagues to support personal career development by allowing time to build strong knowledge and expertise.
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A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
London Northwestern Railway and West Midlands Railway operate rail services across the Midlands, the Northwest and London, with Birmingham at the heart of our network.
West Midlands Railway provides most of the local services across the region, offering direct connections to towns and cities including Redditch, Stratford‑upon‑Avon, Worcester, Hereford, Shrewsbury, Telford and Northampton. Our London Northwestern Railway brand serves the route between London and Liverpool via key locations such as Crewe, Birmingham, Milton Keynes and Northampton.
On 1st February 2026, London Northwestern Railway and West Midlands Railway entered public ownership and both services are now part of WM Trains Limited operated by DFTO. Our mission remains unchanged: to provide a safe, comfortable and reliable service for passengers across 235 miles of track and 150 stations, from London to Liverpool and Hereford to Lichfield.
We expect over 80 million journeys to be made this year, that’s more than 1,252 services every day, and we remain committed to delivering the rail experience our passengers expect.
