Job Overview
We are seeking a dynamic and proactive Deputy Manager to join our vibrant hospitality team at our new venue ~ The Caledonian Bar, Inverness
Responsibilities
- Assist the GM in leading and overseeing daily operations to ensure that all company standards are met
- Lead and motivate team members to deliver outstanding customer service and guest experiences to both local regulars and tourists
- Manage guest inquiries, complaints, and requests promptly and professionally to ensure satisfaction
- Handle cash transactions accurately, including billing, payments, and financial reporting
- Support the management of the property, ensuring cleanliness, safety, and operational efficiency
- Contribute to staff scheduling, training initiatives, and performance evaluations to foster a motivated team environment
Requirements
- Proven experience in management, hospitality, or customer service roles within a busy pub, restaurant, hotel or similar setting
- Strong management skills with the ability to lead teams effectively and handle multiple responsibilities simultaneously
- Excellent communication skills with a focus on guest services and problem-solving
- Knowledge of cash handling procedures and financial transactions in a hospitality context
- Passion for delivering exceptional guest experiences and creating welcoming atmospheres
- Ability to work flexible hours including weekends and holidays as required
- A background in hospitality or related fields is preferred but not mandatory
As part of a family owned group of 15 (and growing) pubs & hotels located all across Scotland, opportunities for progression are plentiful for the best candidates.
Join us if you’re ready to bring energy, enthusiasm, and leadership to an exciting role that celebrates hospitality excellence!
Job Type: Full-time
Pay: From £34,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Inverness, Highland: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have a strong understanding on beers & whisky?
Experience:
- supervisory: 3 years (required)
Licence/Certification:
- Scplh (preferred)
- Food hygeine level 2 (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Inverness, Highland (required)
Work Location: In person
