Do you take pride in creating safe, welcoming spaces where people can truly feel at home? At Acis, we're looking for a hands-on, customer-focused Site Maintenance Operative to help us deliver outstanding accommodation for our students. From carrying out day-to-day repairs and maintaining high standards across our buildings and grounds, to supporting wellbeing and creating a positive living experience, you'll play a vital role in our students' journey. No two days are the same – one moment you could be fixing a maintenance issue, the next coordinating contractors, preparing properties for new arrivals, or helping a student feel supported and settled. If you're practical, proactive and passionate about providing great service, this is an opportunity to make a real difference while working as part of a friendly team that puts people first. Together, we'll ensure our sites are safe, compliant, welcoming and places our students are proud to call home.
As a Maintenance Operatiive, a typical day might include:
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Working on site to ensure that all our stock, grounds and buildings are always maintained to the highest and safest standards.
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Working with the Site Services Supervisor to ensure that we give our people the best service and experience when they have any maintenance requests or queries.
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Carrying out maintenance repairs within the student properties i.e basic DIY, silicone sealing, basic plumbing, basic joinery and more.
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Maintaining various records and systems to ensure that we have full and accurate logs and reports in all areas of building compliance.
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Ensuring that you work with your team to make sure we respond to all enquiries in a timely and prompt manner, which is agreed.
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Ensure the site is well maintained, tidy, secure, and welcoming at all times.
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Comply with Acis Health and Safety Standards and contribute towards meeting its health and safety responsibilities.
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Ensuring that any concerns regarding the welfare of our tenants and people are handed over to our DSL’s
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Maintain adequate levels of spares, stock and supplies, ensuring effective forward planning
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Undertake all duties in compliance with the responsibilities and Safety Rules identified in the Health and Safety Policy.
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Good IT Skills - ensuring all jobs and enquiries are logged efficiently so that we can report on the data and ensure that our service levels for our people are always kept high.
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Working well as a team to ensure that our people always have the best possible experience.
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As a regular point of contact for our people staying with us, you will play a key role in always ensuring the delivery of excellent customer service.
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Ensuring that you are the eyes and ears of the business when you are interacting with our people, therefore, raising any wellbeing and safeguarding concerns with the team.
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Working with and managing subcontractors on site to ensure that they are completing jobs effectively and keeping our people always updated.
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Supporting the Site Services Supervisor to deliver our summer works. Ensuring that we have the sites ready and prepared for any turnarounds or move in dates.
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Working as part of the team to help promote and welcome our people at Open Days and Move in Weekends.
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On occasions you may be asked to support at our other sites should there be a need.
Some of the experience/skills we need to consider you:
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Working or have worked within Accommodation or Housing Sector.
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Have a ‘can do’ attitude to ensure we exceed our people’s expectations.
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Excellent customer service skills and focus at all times.
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IT proficient, with the ability to accurately use IT platforms and systems to ensure all works are logged and information is correct.
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Ability to coordinate, monitor and control contractors.
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Good working knowledge of DIY with at least a basic knowledge of maintenance, plumbing, decorating, plastering and joinery.
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Knowledge and experience of safe working systems of work.
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General awareness of health and safety and building management.
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Ability to work as a team, under pressure and in a fast-paced environment.
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First aid trained or a willingness to complete the training.
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Ability to work collaboratively with others, whether in the same team or external support providers.
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You’re a positive, energised and enthusiastic person, with a real zest for helping others and providing excellent services.
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Resilience. Working in the education, support and employment sectors is a challenging but rewarding career. You’ll be helping to bring real change to peoples’ lives.
What will make you stand out from the crowd (but not essential):
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Hold a UK driving license.
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Qualification in Joinery, plumbing or construction would be a fabulous addition.
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IOSH or NEBOSH qualified.
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A working knowledge and understanding of relevant building regulation and legislation regarding Purpose Built Student Accommodation
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MHFA trained or a willingness to partake in further training.
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You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience.
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Generous holiday entitlement – 25 days annual plus bank holidays
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Pension contributions up to 4%
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The opportunity to undertake professional training, funded by us
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One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
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Staff benefits with Paycare – A health and benefits scheme giving you support and contributions towards various health benefits
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Benefits with Acis Perkz – a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more
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Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
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Long service awards for our loyal employees
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Cycle to work scheme
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Employee Assistance Programme to give you confidential advice and support, when you need it
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Professional membership subscription to support your continuous professional development
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Death in service benefit as part of our pension scheme
As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.
Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we're happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need
