Job Summary
We are seeking a dynamic and proactive IT Executive to join our team and drive the seamless operation of our technology infrastructure. In this role, you will be responsible for providing comprehensive IT support, troubleshooting technical issues, and ensuring the stability and security of our computer networks and systems. Your expertise will help empower our organization with reliable technology solutions, enhance user experience, and maintain optimal system performance. This is an exciting opportunity for a motivated professional eager to make a tangible impact through innovative IT support.
Responsibilities
- Deliver prompt and effective technical support to end-users across various departments, resolving hardware, software, and network issues efficiently.
- Manage and troubleshoot computer networking components including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and operating systems such as Windows, macOS, and Linux.
- Assist with desktop support tasks such as hardware installation, configuration, upgrades, and maintenance of computer hardware components.
- Utilize ticketing systems like BMC Remedy, ServiceNow, or Jira to document incidents, track resolutions, and ensure timely follow-up on support requests.
- Configure and maintain network security measures including firewalls, VPNs, and other security protocols to safeguard organizational data.
- Provide user training on software applications such as Microsoft Office suite and other essential tools to improve productivity.
- Collaborate with cross-functional teams to implement system upgrades, perform routine maintenance, and optimize network performance.
Qualifications
- Proven experience in IT support or help desk roles with a strong understanding of computer hardware and operating systems including Windows, macOS, and Linux.
- Solid knowledge of computer networking concepts such as LAN setup, VPN configuration, firewall management, and network troubleshooting.
- Familiarity with troubleshooting software issues across various platforms and devices.
- Experience using ticketing tools like BMC Remedy, ServiceNow or Jira for incident management.
- Excellent communication skills with the ability to clearly explain technical issues to non-technical users.
- Strong customer service orientation with a proactive approach to problem-solving.
- Knowledge of security protocols including firewall management and network security best practices is preferred.
Join us in this vital role where your technical expertise will directly contribute to operational excellence! We value energetic professionals who thrive in fast-paced environments and are passionate about delivering outstanding IT support that keeps our organization moving forward smoothly.
Pay: £25,420.00-£58,344.85 per year
Benefits:
- Financial planning services
- Free or subsidised travel
- Sick pay
Work Location: In person
