Job summary
We are looking for a part-time Practice Manager to join Headstone Lane Medical Centre, a small yet dedicated practice serving a patient population of approximately 3,700. The ideal candidate will bring prior experience working in general practice.
We are looking for a dynamic and resourceful manager with strong interpersonal skills to lead the practice and support its future growth.
Main duties
1. Appointment and Session Management
- Create and manage appointment sessions.
- Edit sessions as and when needed
2. Staff Management and HR
- Managing staff rota, ensuring reception cover is maintained.
- Delegate work to administrative staff to meet QOF and enhanced services.
- Conduct staff appraisals.
- Handle HR processes for staff joining or leaving.
- Oversee and evaluate staff induction and training, ensuring that all staff are adequately trained to fulfil their role.
- Maintain the training matrix for all staff
- Set up user logins and passwords, and create new user accounts for systems such as EMIS, ICE, Docman, Windows, etc.
- Manage smartcard setup/issues as needed.
3. Meetings and Communication
- Organise and coordinate monthly practice meetings.
- Attend all practice management-related meetings, including PCN meetings, NWL meetings, and practice forums.
- Coordinate PPG (Patient Participation Group) meetings, including minuting and actioning outcomes
4. Regulatory Compliance and Standards
- Ensure the practice is running at CQC standards.
- Develop, review, and update practice protocols, policies, and procedures as required, ensuring they remain aligned with CQC standards.
- Manage the MEG tool for infection control.
- Ensure the practice is compliant with health and safety and keeps up to date with current legislation. Ensure the practice has adequate business continuity plans in place.
- Submit data security toolkit yearly.
- Complete annual self-declaration.
5. Quality and Service Management
- Oversee QOF and ensure targets are met.
- Manage enhanced services to ensure activities are completed and achieved within the financial year.
- Ensure NWL DES programs are printed and actioned.
6. IT and Systems Management
- Maintain and update the practice website, including publishing quarterly newsletters.
- Manage user logins, passwords, and smartcard setup for various systems (EMIS, ICE, Docman, etc.).
- Handle and oversee all workflow tasks
- Registrations, including deduction, GP2GP activity, and Summary Care Record (SCR).
7. Complaint and Query Handling
- Handle complaints and queries that fall outside the remit of the administrative staff.
8. Data Management and Reporting
- Update and maintain the safeguarding spreadsheet.
- Update the cervical screening spreadsheet.
- Submit quarterly claims.
- E-declaration with NHS Digital.
9. Patient Access and Records
- Manage patient requests for online access and proxy access to medical records.
- Ensure GP2GP, SCR, and other registration activities are processed accurately.
10. Immunisation and Vaccination Management
- Manage vaccines and immunisations, including flu season, children's immunisations, shingles, pneumococcal, and RSV etc
This list of duties is not exhaustive, and you may be required to undertake additional tasks as your role evolves to meet the changing needs of the organisation and its overarching business objectives
Salary: £16 per hour depending on experience
Education:
- Diploma of Higher Education (preferred)
Experience:
- Medical Practice Management (preferred)
- Worked in a GP practice (essential)
Job Types: Part-time, Permanent
Pay: From £16.00 per hour
Work Location: In person
