Customer Service Associate, Spanish Language
Salary: Competitive depending on experience
Job Type: Full-Time, Fixed-Term, 37.5 hours per week, Secondment Opportunity (10 Months)
Location: IB (International Baccalaureate®) Global Centre, Cardiff
Hybrid working opportunity, office presence required one day per week
About the IB
The International Baccalaureate provides world-class educational services to over 6,000 schools across more than 160 countries. Additionally, we are increasingly working with Education Systems, supporting them in achieving their education reform goals. A career with the IB is not just a job; it’s an opportunity to work with an innovative world leader in education services where we empower our employees to thrive and make a difference.
About the Role
The role of the Customer Service Associate is to provide a professional service to members of the English and Spanish speaking IB Community, managing inquiries, identifying and assessing customer needs. To champion the customer internally by reporting trends and issues. To make recommendations for improvements aimed at reducing customer effort and enhancing the overall experience.
The Associate is responsible for frontline support and engagement with members of the external IB Community. This includes the delivery of a professional service that not only responds to, but also pre-empts customer needs by providing accurate, relevant and consistent information in a timely manner.
This is a Hybrid working opportunity with one day required onsite in our Cardiff office. Please note that this team work to the following shift patterns:
- 08:00-16:00 and 10:00-18:00 on a 2 week rotation.
- Some work during public holiday and weekends required.
- Onsite presence required: one day per week.
