NHS 111 Health Advisor - Full Time & Part-Time Hours Available | Located on-site - Exeter
Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111-contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.
In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non-clinical advice using the NHS Pathways System.
To gain a better insight into the role, please feel free to click on the link to watch a video of a how a typical call might be like - simulation call
Employee Wellbeing and Benefits
At Practice Plus Group, we value and invest in our team. Here are some of the amazing benefits you’ll enjoy when you join us:
- 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
- Paid training and continuous learning opportunities to grow your career.
- Competitive pension scheme with Scottish Widows or the Peoples Pension.
- Salary Finance: Access to salary advances, loans, and government benefits.
- Discounts & Perks: Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
- Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell-Back options for your convenience.
- Wellbeing Support: Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.
Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, click here.
Pay Rates
- £12.71 per hour (7am-11pm)
- £15.78 per hour (11pm-7am)
- Enhanced rate of £16.33 per hour when working between Friday 18:00 to Monday 7:00am.
Please note that the weekend rate is a none contractual incentive for working unsociable hours and you will be paid £12.71 during your training.
Working Hours
We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based only on 24, 30 and 37.5 hours per week.
Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111- contact centre: Stratus House, Emperor Way, EX1 3QS.
Training and Development
We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.
Schedule:
- Full-Time: Monday to Friday: 09.30 to 17.00 – 4 weeks plus 1 additional day to complete LMS.
- It is essential that you attend training every day.
- You will undergo assessments and call audits throughout training. Passing these is essential to continue with the role. Failure to pass on your second attempt will result in no longer being able to continue with the role.
- After training, you will receive ongoing support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.
Please click here for further information: NHS 111 Health Advisor Journey
This training ensures you're ready to make an impact from day one, with ongoing support to help you succeed in your career.
Upcoming Training Courses
21st September - Full Time
What you'll be doing
As part of 111, you will be the first point of contact for members of the public with a 24hour urgent but non-emergency health concern. You will be providing advice and signposting assistance to onward care utilising the NHS Pathways triage system.
Your responsibilities will vary which includes following assessment:
- Managing calls from patients and healthcare professionals
- Use computer systems to capture patient information
- Communicate effectively in a healthcare environment with colleagues as well as callers
- If they are well, advice and support on accessing local services such as general practice, dentists, pharmacies and other healthcare services
- Transfer calls to our clinical assessment services which is on hand 24/7 to provide expert advice, assessment and support.
- If they have a query about their medication, immediate support from a pharmacist
- Be required to deal with distressing and emergency situations
Once successful in your Interview, we will invite you to the contact centre to listen to live patient calls with one of our Health Advisor coaches. This will give you an opportunity to immerse yourself in the contact centre environment, hear first-hand the type of cases we receive and ask questions of someone already in the role. This will be subject to you signing a confidentiality agreement.
When completed your training, you can join the team part-time on your pre-discussed shift pattern. However, please note that this is a 24/7, 365-days-a-year service and is particularly busy at weekends and weekday evenings – so you should expect to work at these times, plus some bank holidays, which may include Christmas.
What you will need:
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.This is a fantastic opportunity to join us at Practice Plus Group, the largest independent provider of Healthcare to the NHS and fast becoming the largest provider of NHS 111 services in England. As an innovative we are an award winning provider, with a rating of outstanding with the CQC.
When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.Please note you must be eligible to work in the UK and over 18 years of age.You could work in a healthcare setting alongside your studies.
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above.
- Excellent listening and communication skills, ideally with IT and keyboard skills, plus some previous experience of working and communicating with the public.
- A real passion for helping other people, with the ability to learn all sorts of new skills and to thrive and develop in a fun, friendly, well-supported team.
Job Types: Full-time, Permanent
Pay: £12.71-£16.33 per hour
Work Location: In person
