Job Summary
Live-In Assistant Manager
River Arts Club is a unique riverside boutique hotel and wellness retreat on the banks of the River Thames. We are looking for an enthusiastic, organised, and hands-on Live-In Assistant Manager to join our small, friendly team.
This is a varied role that would suit someone who enjoys hospitality, takes pride in creating exceptional guest experiences, and is happy to lead by example.
We are looking for a candidate to start at the end of August and will complete a 3 month probationary period.
About the Role
As our Live-In Assistant Manager, you will help oversee the day-to-day running of the property while ensuring every guest receives warm, personalised service. You will also support and train our international volunteer team, helping maintain our high standards across all areas of the business.
No two days are the same, and we're looking for someone who is proactive, flexible, and enjoys taking ownership.
This Role would include full time accommodation, private bedroom and bathroom, shared kitchen facilities.
Hours would be 5 shifts a week with two days off, shifts are usually either morning or evening split between staff.
Responsibilities
- Assist in overseeing daily hotel operations to maintain high standards of service and guest satisfaction.
- Supervise and support staff members, including training, scheduling, and performance management.
- Act as a point of contact for guests, addressing enquiries, resolving issues promptly, and ensuring their comfort throughout their stay.
- Coordinate with housekeeping, and other departments to ensure smooth functioning of the hotel.
- Manage guest check-ins and check-outs efficiently while maintaining accurate records.
- Maintain organisational standards in cleanliness, safety, and service quality across all areas of the property.
- Contribute to organising events or special functions hosted at the venue.
- Uphold health and safety regulations in accordance with company policies and legal requirements.
Skills
- Proven supervising experience within the hospitality or hotel industry.
- Strong leadership qualities with the ability to motivate and manage a team effectively.
- Excellent guest service skills with a friendly, professional demeanour.
- Experience in human resources or staff management is advantageous.
- Knowledge of hotel operations, hospitality standards, and organisational procedures.
- Exceptional organisational skills with the ability to multitask efficiently under pressure.
- Effective communication skills both verbally and in writing.
This role offers an engaging environment where leadership and hospitality expertise are valued highly.
The position provides live-in accommodation in a lovely 4 star property with a private room and bathroom facilities as well as a shared kitchen and access to beautiful grounds.
Pay: £12,000.00 per year
Work Location: In person
