Cleaning Services/Housekeeping Manager
Department
Housekeeping/Facilities
Reports To
Head of Commercial
Job Summary
The Housekeeping & Facilities Manager is responsible for overseeing all housekeeping operations to include minor property maintenance functions to ensure the hotel maintains exceptional cleanliness and operational efficiency. The role ensures guest satisfaction through high standards of hygiene, facilities management, compliance, and team leadership.
Key Responsibilities Housekeeping Management
- Manage day-to-day housekeeping operations across guest rooms, public areas, back-of-house areas, and laundry services.
- Ensure cleanliness standards meet hotel brand expectations and health & safety regulations.
- Conduct regular inspections of rooms and facilities to maintain quality standards.
- Monitor housekeeping productivity, staffing levels, and schedules.
- Manage linen, cleaning supplies, uniforms, and housekeeping inventory.
- Handle guest complaints and service recovery related to housekeeping matters.
- Develop and implement housekeeping procedures and SOPs.
Facilities & Maintenance Management
- Support the Maintenance Manager and help coordinate reactive maintenance and repairs to minimise operational disruption.
- Manage contractors and external service providers when required
- Ensure compliance with statutory regulations, including health & safety, COSHH, fire safety, and environmental standards.
Team Leadership
- Recruit, train, supervise, and motivate housekeeping and facilities staff.
- Conduct performance reviews and ongoing coaching.
- Promote a positive working culture and high service standards.
- Ensure effective communication between departments.
Budget & Administration
- Manage departmental budgets.
- Control costs while maintaining service quality.
- Produce operational reports and KPIs.
- Maintain accurate logs, inspection records, and compliance documentation.
Skills & Experience Required
- Previous experience in housekeeping, facilities, or hotel operations management.
- Strong knowledge of hotel housekeeping standards and caretaking practices.
- Excellent leadership and team management skills.
- Good understanding of health & safety legislation and compliance.
- Strong organisational and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in hotel management systems and Microsoft Office.
Qualifications
- Degree or diploma in Hospitality Management, Facilities Management, or related field desirable
- IOSH/NEBOSH qualification desirable.
Key Competencies
- Leadership & people management
- Attention to detail
- Customer service excellence
- Time management
- Budget management
- Communication skills
- Decision-making and problem-solving
Working Conditions
- Flexibility to work evenings, weekends, and holidays as required.
KPIs / Performance Measures
- Guest satisfaction scores
- Room inspection results
- Housekeeping productivity
- Public Area cleaning productivity
- Compliance audit results
- Budget adherence
- Health & safety performance
Please call us or apply Today!
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site gym
- On-site parking
- Store discount
Work Location: In person
