Job Overview:
At Edu-Lettings we pride ourselves on providing both our venues and community users with the best-in-class customer service and client journey.
As part of the hirer relations team, you will be responsible for providing support to our hirers through answering telephone & email queries and managing our online booking system.
We are looking for a polite and enthusiastic personality who has previous experience of providing customer service, Ideally also having previously grown business within the sports, leisure and facility hire industry - preferably through traditional marketing methods and digital marketing/social media.
The expectations of our team is to have a customer journey focus and can-do attitude approach to our existing hirers and a commercial, driven tact regarding the marketing and promotion of new business at each venue.
Role and Responsibilities:
- Provide best in class service to our community hirers.
- Manage all forms of client communications via phone, email and our internal booking system messages.
- Build and maintain strong relationships with community groups & partners.
- Take ownership of hirers questions and also any concerns.
- Management of our industry leading booking system, including administering of client documents & records to ensure all industry guidelines are adhered to.
- Enquiry Handling & management of our CRM system.
- Lead generation and school/facility marketing training will be provided.
About You:
- Experience in delivering best in class service
- Exceptional written and verbal communication skills, high standard of computer literacy
- Experience in using a CRM is desirable
- Flexible approach to business working requirements, including working shifts at evenings & weekends.
Package Includes:
- Annual Salary
- Quarterly Bonus Scheme (Up to 4k Annual OTE based on Performance)
- Company Phone
- Company Laptop
- 29 Days Holiday including your birthday off
Job Types: Full-time, Permanent
Pay: £26,500.00 per year
Benefits:
- Employee discount
- Health & wellbeing programme
Work Location: In person
