About Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.
Role Overview
We are looking for a Procurement Executive to join our Procurement team and support the purchasing and fulfilment of hardware, software, licensing and services across the business.
This is a hands-on role within a fast-moving MSP environment. You will work closely with internal teams to ensure requested items are sourced from approved suppliers, purchased accurately, tracked effectively and delivered in line with agreed timelines.
The role is focused on the supplier side of the order lifecycle. You will be responsible for engaging suppliers, confirming availability, placing purchase orders, tracking delivery progress, managing supplier escalations and keeping internal stakeholders updated.
This role would suit someone with experience in procurement, purchasing, order fulfilment, supplier management or IT distribution who is organised, commercially aware and comfortable working with detail.
You will operate as part of the wider Operations function, working closely with Sales, Finance, Service Delivery and Technical teams to support accurate, timely and controlled procurement activity.
Source hardware, software and service items from approved suppliers
Confirm supplier pricing, stock availability, lead times and delivery options.
Place accurate purchase orders with suppliers in line with internal processes.
Track open orders from placement through to delivery.
Confirm expected delivery dates and provide timely order updates to internal & external stakeholders
Manage supplier-side escalations where orders are delayed, incorrectly processed, short-shipped or subject to stock changes.
Maintain accurate procurement records within Autotask PSA and related business systems.
Ensure supplier information, order notes, delivery updates and fulfilment records are kept up to date.
Work with Finance to support purchase order, invoice and delivery query resolution.
Support goods receipt, stock movement and equipment logistics where required.
Build strong working relationships with key suppliers, distributors and vendor contacts.
Help ensure procurement activity follows approved supplier, compliance and commercial guidelines.
Contribute to process improvement across purchasing, supplier communication, fulfilment tracking and procurement reporting.
Required Skills and Experience
Experience in procurement, purchasing, order management, fulfilment, supplier coordination or commercial administration.
Strong attention to detail when working with pricing, quantities, part codes, specifications and supplier information.
Good organisational skills with the ability to manage multiple orders, queries and deadlines at the same time.
Strong written and verbal communication skills.
Confidence dealing with suppliers, distributors and internal stakeholders.
Ability to chase updates, resolve issues and keep accurate records.
Comfortable working with business systems, spreadsheets and structured processes.
A proactive approach to ownership, follow-up and issue resolution.
Good commercial awareness and an understanding of why accurate procurement matters to customer delivery, margin and operational performance.
Preferred Skills and Experience
Previous experience working in a UK MSP, IT reseller, IT distributor, technology vendor or IT services environment.
Familiarity with Autotask PSA, ConnectWise, Salesbuildr, procurement portals or distributor systems.
Knowledge of IT hardware, peripherals, networking equipment, software licensing or Microsoft 365 services.
Experience working with major IT distributors such as TD SYNNEX, Westcoast, Ingram Micro or similar.
Understanding of supplier lead times, stock availability, back orders, returns and order escalation processes.
Experience supporting PO matching, invoice queries, goods receipt or stock control.
Team Culture and Ways of Working
Arc is a demanding but rewarding place to work. We set high standards for accuracy, communication and ownership.
Procurement plays an important role in making sure customer requirements can be fulfilled properly, commercially and on time. That means being organised, responsive and clear with internal teams when availability, lead times or supplier issues change.
We have a strong culture of continuous improvement and learning. Feedback is encouraged, better ways of working are welcomed, and accountability is expected.
This role requires someone who is comfortable working at pace, enjoys solving practical problems and understands the importance of getting the detail right.
Opportunity to develop within a growing UK MSP.
Exposure to leading IT vendors, suppliers and distributors.
Hands-on role with clear ownership across purchasing and fulfilment.
Opportunity to improve procurement processes and supplier engagement.
Supportive but high performance culture.
Competitive salary based on experience.
Flexible working arrangements.
Clear development opportunities as the business continues to grow.
Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.
Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.
