To support the Underwriting Operations team in all matters relating to the delivery of robust oversight and controls of all managed syndicates, and the subsequent reporting of underwriting performance and controls to external regulatory bodies and PMA governance forums.
Assist the Underwriting Operations team in the onboarding of new syndicates into the Underwriting Operations and Controls Framework.
To report to the Underwriting Operations Manager and assist in the delivery of the managing agency underwriting operations and controls framework, including the onboarding of new syndicates into the framework.
Support the Underwriting Operations team in the enabling of a robust operating and controls framework for all managed syndicates.
To aid the Underwriting Operations team in the preparation of underwriting performance and exception reporting and in providing analysis and insights into syndicate underwriting performance and activities.
To assist in the advancement and efficiency of underwriting dashboards and reporting.
To work with the Underwriting Operations team and colleagues in the Cheltenham office to help ensure the smooth incorporation of new syndicate data into the ‘tech stack’ and delivery of syndicate reports, accurately and on time. This to include the carrying out of Data Quality Checks as appropriate and identifying areas of concern and deviations from standards.
To assist in the preparation of regulatory returns as required.
To conduct ad hoc reviews and projects as required.
To maintain compliance with Lloyd’s Principles for Doing Business and any applicable UK or International statutory or regulatory obligations as required by the role.
Key Relationships
Head of Underwriting Operations
Underwriting Operations Manager
Chief Operations Officer
Director of Underwriting and Underwriting Management Team.
Polo Managing Agency and Polo Commercial Insurance Services Staff
Experience in the Lloyd’s or Company market in an underwriting support function role.
Knowledge of underwriting systems and underwriting management information.
Previous experience dealing directly with clients and managing client relationships
Self-motivated and proactive
Ability to adapt to changing priorities and manage multiple deadlines.
Excellent level of IT skills including Excel.
Highly numerate with strong analytical and problem-solving skills
Excellent written and verbal communication skills with strong interpersonal skills.
Ability to work collaboratively and develop strong relationships internally and externally.
Demonstrates behaviours aligned to the Polo Works PRIDE values:
- Pioneering – we don’t stand still
- Responsible – We do the right thing
- Inclusive – we all play a role
- Delivery Focused- we provide services we are proud of
- Empowering – we equip people to be their best
Knowledge & Qualifications
Preferably graduate and progress towards ACII qualification or interest in the ACII qualification.
Some understanding of underwriting oversight and controls.
May have previous experience of working in a Managing Agent or in the Company market.
As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.
You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
PoloWorks is the leading provider of UK-based support services to the insurance market. We have built a strong reputation as dedicated and dependable experts in our field. We pride ourselves on our ability to be flexible, responsive, and knowledgeable.
As a leading service support company and turnkey managing agency, our clients choose us because our staff not only have the expertise but also a profound affinity with their business challenges. Our mission is to support, inspire, and develop the insurers of today and tomorrow.
Our clients, whether digital start-ups or well-established organisations, rely on the PoloWorks team to develop and strengthen their businesses. Our clients' goals are our goals. As such we design and deliver bespoke solutions to their specific business challenges.
Recognised as a Great Place to Work certified company and listed among the Best Workplaces in Financial Services & Insurance, PoloWorks is proud of its positive culture and commitment to its people. With offices in London and Cheltenham, PoloWorks has ambitious growth plans, offering exciting opportunities for anyone joining us on the next phase of our journey.
It's our mission to unleash the potential in every team, and we know that teams perform best when they are diverse and every team member feels that they belong. It is the unique contributions of all PoloWorks colleagues that drive our success, and we are committed to building an inclusive culture where everyone is empowered to do meaningful work and are recognised for their efforts. To that end, we are committed to providing an environment free of discrimination for everyone.
