About us
We are a friendly, established company based in Orton Southgate, Peterborough. We work in a small team environment where people know each other, responsibility is shared, and everyone is prepared to help across the business when needed.
We are now looking for an experienced Sales & Customer Service Administrator to join our team.
Applicants must have previous experience working in an office-based customer service, sales administration or order-processing position. Unfortunately, applications without relevant previous experience will not be progressed.
This role would suit someone who enjoys working in a busy small-business environment, is confident dealing with customers and colleagues, and takes pride in providing an accurate and reliable service.
The role
You will be involved in the day-to-day administration of customer accounts and sales orders, working closely with customers, sales representatives and other departments within the business.
Your responsibilities will include:
- Managing incoming sales enquiries and customer orders
- Handling customer enquiries by telephone and email
- Assisting colleagues who manage some of our larger UK and international customer accounts
- Liaising directly with our sales representatives on the road
- Processing and maintaining accurate customer and order information
- Working with other departments to ensure orders are fulfilled accurately and on time
- Creating and maintaining Excel spreadsheets and supplying information to other areas of the business
- Working with our in-house computer systems
- Helping other members of the team when workloads or business priorities require it
About you
We are looking for someone who already has experience working within an office environment and is comfortable taking responsibility for their own workload.
You should have:
- Previous office-based customer service, sales administration or order-processing experience
- Confidence communicating with customers by telephone and email
- Good general computer skills and experience using computerised systems
- A good working knowledge of Microsoft Excel
- Strong organisational skills and the ability to prioritise your workload
- Excellent attention to detail
- Good written and verbal communication skills
- A practical approach to problem-solving
- The ability to work independently while also being part of a small team
- A willingness to help outside your immediate responsibilities when the business requires it
Working hours
Expected start date: Early October 2026
This is a permanent, full-time position working: Monday to Friday, 9:00am to 5:00pm
There is a 30-minute unpaid lunch break each day, giving a working week of 37.5 hours.
The position is office-based at our premises in Orton Southgate, Peterborough.
Apply
If you have previous office-based customer service or sales administration experience and are looking for a varied role within a friendly small team, we would be very pleased to hear from you.
When applying, please include a short note explaining your previous office-based customer service experience. Applications that do not include this information may not be progressed.
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Ability to commute/relocate:
- Orton with Hampton PE2 6YN: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please briefly describe your most recent office-based customer service role and the main duties you performed.
- Why are you interested in this particular role?
Education:
- A-Level or equivalent (preferred)
Experience:
- Sales administration: 2 years (required)
Work Location: In person
