Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation .
As a Personal Assistant, you’ll play a vital role in supporting senior leaders to deliver our organisational priorities, using your judgement, initiative and excellent communication skills to keep their days running smoothly.
From managing complex diaries and inboxes to anticipating needs, resolving scheduling conflicts, coordinating meetings and events, and building trusted relationships with internal and external stakeholders, you’ll be at the heart of making things happen. This is a varied, fast-paced and rewarding role where discretion, resourcefulness and professionalism are key, with the opportunity to work closely with senior leaders and make a real impact across the organisation .
Contract: fixed term contract 12 months
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Location: London, Exchange Tower
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as e xtensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Organising meetings, workshops and events, including venue arrangements, visitor management, meeting logistics and on-the-day support where required .
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Experience of delivering at pace - ability to work independently, using your own initiative, organising your time, and managing a busy workload of competing tasks to deliver deadlines and priorities
Excellent communication skills, able to build trusting relationships with senior leaders, as well as internal and external stakeholders by email, video calls and in person.
We would also like you to have the following skills:
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy . They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
To apply, please upload a current CV, there is an option to add a supporting statement if you wish.
Applications need to be submitted by 25:59 Tuesday 15 th September 2026
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity .
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
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