In this role, you'll be the first point of contact for customer enquiries, building positive relationships with customers and handling calls and enquiries with confidence, warmth and professionalism.
You'll support our Shared Ownership sales process by managing incoming queries, progressing legal documentation for signing and sealing, and helping to ensure every customer interaction reflects the high standards we set as a team.
Your day-to-day work will also involve processing purchase orders and invoices, taking reservation payments, updating internal systems, and liaising with various departments to make sure everything runs smoothly behind the scenes. You'll also be in regular contact with senior stakeholders and our legal teams to help support key milestones in the sales journey.
This is a great opportunity to develop your understanding of our sales strategy, products, and customer journey — all while being part of a team that genuinely takes pride in delivering great outcomes.
- Experience in a sales administration role, with a strong focus on working closely with customers
- Strong organisational skills, with the ability to manage priorities and meet deadlines
- Excellent communication skills, with confidence communicating effectively with customers and colleagues
- Excellent attention to detail and a high level of accuracy in all aspects of your work
- Good working knowledge of Microsoft Office packages, including Excel, Word and Outlook
- An engaging and professional telephone manner, with the ability to handle customer enquiries effectively
This is a home-based role, with a requirement to travel to Group offices and other locations for meetings, training and other business needs as required. You'll also be required to attend our Birmingham Business Park office on a weekly basis to support the team with contracts and leases.
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
If you're organised, customer-focused and ready to make a real difference to our customers and team, we'd love to hear from you.
Click “Apply Now” to complete your application and upload your current CV. Be sure to tell us how your experience and skills meet the requirements of the role.
For more information, please refer to the attached job description or contact Ryan Harris, Area Sales Manager, at [email protected].
Interviews will be held via Microsoft Teams from 2 September, with shortlisted applicants contacted to arrange a suitable time.
