My client is a profitable scaling lender based in heart of Windsor. After 7 years of trading they have a fantastic brand reputation for quick, streamlined and flexible lending for SME businesses across the UK looking to scale.
After a large investment round & the lending book scaling 2X in 2025, they are now focusing on growth the lending book it an exciting high energy environment to work in – Offering great learning & development opportunities and a fun but productive working environment
As the lending book grows, we need to ensure all our customers stick to the repayment plans and therefore we are looking for a proactive recoveries executive to join close knit team of 2. You will work on a portfolio of customers who may be falling behind in repayments, to build a plan which allows them to get back on track.
Responsibilities
- Oversee all open loans within your allocated collections portfolio to ensure all payments are up to date. These cases will have been passed over from credit control after 1 missed payment so its your role to work with customer and find a new payment strategy which works for all parties
- Work closely with customers to find out why a payment has been missed & find a new plan for the customer e.g. week delay / longer time period with larger payments / weekly payments rather than monthly
- Build relationship with customer so you have trust & honesty in your conversations – use your instinct on if phone, email, text etc is suitable
- Conduct in depth online research e.g. companies house / social media to give you any insight into why the business may of missed payment
- Daily checks for payments within your portfolio ensuring bank transfers are flagged against all accounts on our internal systems
- Responsible for answering any customer queries which come into the credit control inbox
- Work with legal 3rd parties once our internal recoveries process has been exhausted to find a new plan for repayment as an escalation point
- Have a flexible attitude to assisting with other open loan accounts, should cover within your team be required
Prior experience
- Minimum 1yr experience in a B2B environment with customer service, collections, recoveries or credit control
- Experienced in building relationships with customers via the phone – good communicator and rapport builder
- Happy to liaise with customers in difficult scenarios to find a solution which works for all parties
- Analytical mindset – confident using excel and inputting data into internal systems after training
- Understanding of recoveries / litigation with 3rd parties would be ideal
