Job Ref: ILH6648
Branch: Iconic Hotels Resorts - Baker Street
Location: Iconic Hotels Resorts - Baker Street, London (West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 07/08/2026
Closing date: 07/09/2026
Job Title: Business Support Operations Coordinator
Reports To: Group People Culture Director
Location: 55 Baker Street, London
Salary: £30-£45k range
Join Iconic Hotels Resorts
Iconic Hotels Resorts is a global hotel collection with exceptional hotels, resorts and hospitality assets across the UK, Europe and United States. From internationally recognised luxury brands to distinctive independent hotels, we are passionate about creating memorable guest experiences and building exceptional brands.
About the role:
We are seeking an energetic and organised Business Support Operations Coordinator to join our team. This role offers a dynamic environment where you will support senior leadership in building a strong company culture and delivering service excellence. The ideal candidate is a creative, people-oriented individual with a passion for making an impact and representing the team, and our brand.
This role is based in the Corporate Head Office of Iconic Hotels Resorts, and will support the office operations.
What you’ll be doing:
- Execute on all administrative tasks such as;
- Create presentations and documents with a creative flair and attention to detail
- Review market competitor benchmarking when requested
- Create and update organisational charts
- Use Canva and AI where appropriate to elevate how leadership presents key information in a succinct, yet meaningful way
- Oversee internal communications across the office including how we celebrate key events like birthdays, key milestones in life, as well as annual calendar of events like Mental Health Awareness in the office
- Represent the brand at hotels and other events, presenting well and maintaining a professional image
- Manage senior leadership meetings and diaries efficiently
- Coordinate expense reports for Chief Operating Officer
- Demonstrate initiative, anticipatory mindset, winning spirit and strong people acumen
What we’re looking for
- Strong organisational skills and attention to detail
- High problem solving skills and the ability to adapt and be agile
- Creative mindset with proficiency in design tools such as Canva and AI
- Excellent communication and interpersonal skills
- Ability to present confidently and represent the brand positively
- Energetic and passionate about team impact and culture building
- A high level of curiosity and passion to build, shape and create the fundamentals for service excellence and performance
- Previous experience organising diaries and meetings through Outlook
This role is perfect for someone who thrives on variety, and is excited by organising through times of chaos, while keeping an upbeat attitude.
Why Join Iconic Hotels Resorts
You'll become part of an ambitious international business where innovation, collaboration and creativity are encouraged. You'll work alongside experienced marketing professionals, contribute to exciting campaigns across a diverse global portfolio, and have genuine opportunities to develop your career within one of the world's leading hospitality investment groups.
We are committed to supporting our people both professionally and personally. As part of our team, you'll benefit from:
- 25 days' annual leave, plus bank holidays.
- Company pension scheme
- Life Assurance
- Season Ticket Loan to support the cost of commuting.
- Access to learning and development, including external training programmes and apprenticeship opportunities.
- Quarterly team social events to celebrate success and build connections.
- 20% discount at the on-site Fitness First gym.
- Exclusive employee discounts at hotels and restaurants across our global portfolio and partner network.
If you are a motivated and creative individual looking to make a difference, we encourage you to apply for this exciting opportunity.
Apply today and help shape the future of one of the world's most exciting hospitality collections
Our ethos and purpose is simple: to provide iconic luxury in its finest form. Staying at an Iconic Luxury Hotel is an experience that lives long in the memory. Service that is thoughtful and discreet; food that attains culinary perfection yet is delivered in a relaxed, comfortable environment; rooms that project opulence but make you instantly feel at home. Our hotels each have their own stories, traditions and character that mark them out as unique. This individuality brings our collection together. Our team take cues as to the level of service each guest expects. Familiar, chatty or more reserved. Our distinct character is reflected both in service levels and the environment. Everything we do is instinctive and insightful, creating an emotional connection with each guest. Our existing portfolio includes world-famous Cliveden House, a grand stately home hotel; Chewton Glen, a quintessentially English manor house on the fringes of the New Forest and Solent Coastline; The Lygon Arms, a 600-year-old luxury Cotswolds coaching inn; and 11 Cadogan Gardens, a distinguished home from home in one of the most prestigious areas of London. The Mayfair Town House, London also joined the collection in December 2020
