Job Summary
We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our hospitality establishment. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. As a Duty Manager, you will be responsible for ensuring that all guests have a memorable experience while maintaining the highest standards of service and operational efficiency.
Responsibilities
- Daily operations, ensuring compliance with hotel policies and procedures.
- Working closely with the directors of the business to ensure efficient running of the hotel. Hands on position.
- Provide outstanding guest services, addressing any concerns or complaints promptly and effectively.
- Lead and motivate the team, fostering a positive working environment that encourages collaboration and excellence in service.
- Maintain effective communication with all departments to ensure seamless operations.
- Act as the primary point of contact for guests during shifts, ensuring their needs are met efficiently.
Qualifications
- Previous experience in a supervisory role within the hospitality industry is essential.
- Strong guest services skills with a proven track record of enhancing guest satisfaction.
- Exceptional communication skills, both verbal and written, with an ability to engage with guests from various backgrounds.
- A passion for hospitality and commitment to maintaining high standards of service delivery.
Join our team as a Duty Manager and play a pivotal role in creating unforgettable experiences for our guests while leading a dedicated team in a vibrant hospitality environment.
Job Types: Full-time, Permanent
Pay: From £13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
