Main responsibilities
- Contact local councils, charities, probation services, support organisations and other referral agencies.
- Promote available supported accommodation.
- Build and maintain professional relationships with referral partners.
- Identify suitable potential resident referrals.
- Follow up enquiries by telephone and email.
- Arrange viewings, assessments and introductions where required.
- Keep accurate records of contacts, leads, referrals and outcomes.
- Help reduce vacancies across our supported-accommodation properties.
- Attend local meetings and networking events where appropriate.
- Regularly communicate available rooms to relevant organisations.
Resident engagement
- Visit residents and conduct basic welfare checks.
- Build positive and professional relationships with residents.
- Encourage residents to engage with support and scheduled appointments.
- Identify concerns relating to residents’ wellbeing, behaviour or accommodation.
- Report safeguarding concerns promptly.
- Record visits and important conversations accurately.
- Help residents understand property expectations and responsibilities.
Property visits
- Visit supported-accommodation properties across Birmingham.
- Check bedrooms, communal spaces and external areas.
- Identify cleanliness, maintenance and safety concerns.
- Take photographs and complete simple property reports.
- Report repairs and follow up outstanding issues.
- Check that required notices, logbooks and safety equipment are present.
Essential requirements
- Confident speaking to people by telephone, email and face to face.
- Able to build professional relationships with external organisations.
- Proactive and comfortable approaching potential referral partners.
- Organised and able to follow up leads consistently.
- Professional and respectful when working with vulnerable adults.
- Able to work independently and manage a varied workload.
- Basic computer skills, including email, Word and spreadsheets.
- Full UK driving licence and access to a vehicle.
- Willing to travel between properties and organisations in Birmingham.
- Willing to complete an enhanced DBS check.
Desirable experience
Experience in one or more of the following would be helpful:
- Supported accommodation
- Housing or homelessness services
- Support work
- Community outreach
- Sales or business development
- Recruitment
- Social care
- Probation or resettlement services
- Property inspections
Personal qualities
We are looking for someone who is:
- Friendly and approachable
- Confident and persuasive
- Reliable and punctual
- Target-focused
- Organised
- Able to use their own initiative
- Calm when handling difficult situations
- Respectful and non-judgemental
- Motivated to develop new relationships and opportunities
Pay: From £13.00 per hour
Benefits:
Application question(s):
- Are you available to work 20 hours per week?
- Do you have experience in housing, support work, outreach, sales or business development?
- Are you comfortable contacting organisations to develop new referral relationships?
- Are you comfortable visiting supported-accommodation properties and engaging with residents?
- Please briefly explain how you would find new referral sources in Birmingham.
- Do you have a full UK driving licence and access to a vehicle?
Work Location: In person
