Job Summary
We are seeking an energetic, organised and dynamic Front of House & Salon Manager to oversee the smooth running of our queer owned, very busy salon, lead the front-of-house experience and support the wider salon team.
This is a hands-on role combining exceptional client service, salon administration, team coordination and day-to-day operations. You will be responsible for keeping the salon organised, ensuring the diary runs efficiently, monitoring stock levels and orders, supporting the team and creating a welcoming, professional environment for every client.
Previous experience within a salon, hair, beauty or similar customer-focused environment would be highly desirable, particularly experience with salon systems, stock management and coordinating a busy team.
Key Duties
- Support the front-of-house team, ensuring consistently excellent and welcoming client service
- Oversee the day-to-day running of the salon, ensuring the team, diary and client journey run smoothly
- Manage appointments, cancellations, rescheduling, walk-ins, phone calls and client enquiries
- Coordinate the salon diary and work closely with stylists to maximise appointment availability and minimise downtime
- Monitor salon stock levels, including professional products, retail products and general salon supplies
- Place and manage stock orders, ensuring essential products and supplies are always available while avoiding unnecessary over-ordering
- Receive deliveries, check orders against invoices and maintain accurate stock records
- Carry out regular stock checks and communicate any discrepancies, low stock or ordering requirements to management
- Support and maintain attractive, organised retail displays and salon merchandising
- Monitor retail sales and encourage the team to confidently recommend appropriate products to clients
- Support stylists with smooth appointment preparation and ensure salon standards are maintained throughout the day
- Maintain high standards of cleanliness, organisation and presentation across the salon
- Help manage team rotas, breaks, appointments and daily priorities
- Support onboarding, training and development of front-of-house and salon team members
- Address day-to-day issues calmly and confidently, escalating matters to senior management when appropriate
- Complete administrative tasks including payments, records, booking systems and general salon administration
- Work closely with management to identify ways to improve efficiency, client experience and salon performance
- Help create a positive, energetic and inclusive salon environment where both clients and staff feel comfortable and valued
Ideal Experience & Skills
- Previous experience in a salon, hair, beauty, spa or similar service-based environment is highly desirable
- Experience using a salon booking system such as Fresha or similar
- Experience with stock control, stock ordering and managing salon supplies
- Strong organisational skills with excellent attention to detail
- Confident managing multiple priorities in a fast-paced salon environment
- Strong communication and interpersonal skills
- Confident dealing with clients, staff, suppliers and day-to-day operational issues
- Experience leading, supporting or coordinating a team
- Good commercial awareness, including retail sales and managing stock responsibly
- Professional and confident telephone manner
- Comfortable using computers and completing administrative tasks
- Energetic, proactive and able to take initiative rather than waiting to be asked
Previous salon experience is preferred, but we will consider candidates from other fast-paced customer service, hospitality or retail management backgrounds who can demonstrate strong organisation, leadership and operational skills.
Join our vibrant team where you will play a key role in the smooth running of the salon and the experience we create for every client. This is a hands-on position for someone who enjoys being busy, taking responsibility and making things happen.
Pay: £17.00-£25.00 per hour
Expected hours: 40.0 per week
Benefits:
- Casual dress
- Employee discount
Work Location: In person
