37.5 hours per week
Up to £31,500 per annum
We're looking for a customer-focused and proactive Fuel Specialist to join our team. You'll play a key role in delivering an efficient procurement service, providing expert support to our Members while ensuring a seamless customer experience across our fuel products and services.
Working closely with the Procurement Manager and wider Fuel team, you'll manage Member enquiries, support procurement activities, and help drive the continued development and digitisation of our fuel offering. You'll also build strong relationships with suppliers to ensure excellent service, competitive pricing, and reliable delivery.
In this role, you will:
- Provide expert advice and support across our fuel services.
- Manage Member enquiries via telephone, email and our online platforms.
- Process orders accurately and efficiently, ensuring competitive pricing and agreed delivery timescales.
- Support and administer our Tankscout, Fuel Card, Fuel and LPG Top-Up services.
- Keep Members informed throughout the order process, proactively communicating any delivery issues or supplier constraints.
- Investigate unsuccessful quotations, identifying trends and reporting findings to support procurement improvements.
- Identify opportunities to grow Member engagement, increase volumes and promote additional products and services.
- Support seasonal sales campaigns and proactively upsell relevant products where appropriate.
- Work collaboratively with the invoicing team to resolve Member and supplier billing queries.
About You
You'll be an excellent communicator with a passion for delivering outstanding customer service. You’ll enjoy working in a fast-paced environment, can manage multiple priorities, and are committed to providing a positive experience for every Member. Alongside this you’ll have;
- Previous experience in a customer service environment.
- Experience and/or knowledge of the fuel industry.
- Strong organisational and administrative skills.
- High level of accuracy and attention to detail.
- Confident using Microsoft Office and other IT systems.
- Ability to analyse information and communicate findings clearly.
- Proactive, positive and customer-focused approach.
- Able to build strong relationships with Members and suppliers.
- Comfortable working both independently and as part of a team.
Why work with us?
We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:
- 8% employer pension contribution
- 26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
- Have your birthday off as an extra days holiday, if it falls on your working day
- Free lunch daily from our onsite Café
- AF Membership (giving discounts at hundreds of retailers and suppliers)
- Life assurance (2 x salary)
- Private Health Insurance (available as an optional employee‑paid benefit)
- Discounted gym membership
- Cycle to work scheme
- Salary Sacrifice car scheme
- Hybrid working (1 day working from home per week)
- Free onsite parking
Pay: Up to £31,500.00 per year
Ability to commute/relocate:
- Norwich NR9 5BZ: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
