Internal Sales Support Executive
- Job Title: Internal Sales Support Executive
- Location: Lichfield City, Staffordshire
- Employment Type: Full-Time, 40 hours per week, 8:45am - 5:30pm
- Reports To: Managing Director
- Company Website: www.clarionis.com
About Clarion Information Systems Ltd
Clarion Information Systems is a trusted IT solutions provider, delivering secure and innovative infrastructure, cloud, data, and cyber security services to organisations across the UK. With over a decade of growth and a strong reputation for technical excellence, integrity, and customer-first values, we are a dynamic and ambitious business where every team member plays a key role.
The Role
We are seeking a highly organised, proactive Internal Sales Support Executive to work closely with our sales team and help drive an exceptional customer experience. This is a pivotal role that combines sales administration, customer engagement, vendor management and commercial support.
Key Responsibilities
- Preparing customer quotations for products, services and renewals.
- Responding to customer queries and providing timely updates.
- Supporting Account Managers with day-to-day sales activities.
- Registering opportunities with vendors and distributors.
- Liaising with suppliers to obtain pricing, availability and technical information.
- Running and maintaining sales reports and pipeline information.
- Assisting with the preparation of proposals and customer documentation.
- Processing customer orders and managing them through the entire fulfilment process, ensuring successful delivery and customer satisfaction.
- Monitoring order progress, resolving supplier or delivery issues, and proactively communicating updates to customers and the sales team.
- Maintaining accurate customer and sales records within CRM systems.
- Identifying suitable solutions and products to meet customer requirements.
- Managing and prioritising multiple customer, supplier and sales support requests to ensure deadlines and service levels are consistently met.
- General administrative support for the sales team.
What We're Looking For
- Exceptional attention to detail.
- Excellent time-management and organisational skills, with the ability to prioritise effectively and manage multiple deadlines.
- Strong communication skills and a professional customer-focused approach.
- Good Microsoft Office skills, particularly Excel and Outlook.
- A proactive, can-do attitude and willingness to learn.
- Confidence working with customers, suppliers and internal teams.
- Comfortable working independently while remaining a collaborative team player.
- Experience in sales support, administration, customer service or a related role is desirable.
- Experience within the IT or technology sector would be advantageous.
Benefits
- Vendor training and accreditations available
- Office gym facilities free for staff
- Cycle to work scheme
- Discounts at a variety of retailers
- Free eye tests
- Company pension scheme
- Positive company culture
- Team building events and meals out
- Free parking in Lichfield City Centre
- Annual customer VIP day
Why Join Clarion?
- Work with a collaborative, experienced team in a fast-growing and future-facing business.
- Be part of a company with a strong reputation, technical depth, and client-centric values.
- Play a key role in shaping Clarion’s future growth trajectory.
If you're interested in joining the team and so we can quickly discard applicants who haven't read the job description fully, please clearly write the sentence 'Why I'm the right person for the role' in the opening section of your covering email.
Job Type: Full-time
Pay: £26,750.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking
- Transport links
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
