Job Title: Manager/Controller
Department: Couriers
Location: Croxley Park, The Hive, Hatters Lane, Watford WD18 8YR
Contract /Hours: Permanent, Full-time (40 hours per week)
Salary range: Up to £55,000 per annum DOE
About us:
Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.
Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts. Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner.
Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.
About the role:
We are seeking an organised and proactive Manager / Controller to oversee a fleet of Couriers contracted to undertake medical collections and deliveries.
This is a fast-paced operational role requiring strong leadership, excellent communication and the ability to co-ordinate time-sensitive healthcare logistics efficiently.
You will be responsible for day to day operation of the department and the induction and training of new couriers. You will also be required to monitor the work schedule within the department, to process paperwork effectively and accurately, and ensure all duties are carried out in line with the Courier Procedure Manual, and in line with standards defined by UKAS ISO15189:2022 and/or other regulatory body defined by the company.
Key Responsibilities:
- Act as the main point of contact for all courier and client queries.
- Co-ordinate and manage the daily scheduling of collections and deliveries using despatch software.
- Monitor operational performance and provide regular KPI reports.
- Attend operational meetings as required.
- Lead, Support and Motivate a team of couriers.
- Ensure all collections and deliveries are completed safely, efficiently and on time.
- Resolve operational issues quickly and effectively.
- Maintain high standards of Customer service and communication.
Requirements:
- Previous experience in a Controller, Transport or Logistics Management role.
- Strong organisational and time management skills
- Excellent IT skills, including Microsoft office application excel, and reporting systems.
- Solid Customer service and communication abilities, including objection handling.
- Ability to work under pressure and manage multiple priorities.
- Experience in motivating and leading teams.
Desirable:
- Experience within healthcare/medical logistics.
- Knowledge of KPI monitoring and operational analysis reporting
At HSL we offer a variety of excellent staff benefits including:
- Training and development opportunities – supporting professional development
- Annual salary review - salary and progression are aligned to our internal transparent pay structure (Progression Plus), supporting career development and structured annual salary reviews
- Discounted gym membership – we have a corporate gym membership scheme with Better Gyms
- Cash healthcare plan – cash back on a variety of healthcare costs including dentist and opticians
- Sick Pay Entitlement – one month’s full pay and one month’s half pay after probation
- Permanent Health Insurance and Death in Service Cover
- Life Assurance – providing salary continuation for long term illness (six months qualifying period)
- Employee Assistance Programme – supporting staff wellbeing
- Season Ticket Loan Scheme – interest free loan for the cost of annual travel ticket
- Perkbox – Access to additional staff perks and benefits such as high street discounts
- Company Pension Scheme – company and staff contributions which increase with service
- Competitive annual leave allowance – 24 days
- Flexible working hours – we support and offer flexibility around shift patterns and working schedule
Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.
We respect and value the diversity of our staff and welcome applications from diverse communities.
PLEASE NOTE: WE RESERVE THE RIGHT TO CLOSE THIS VACANCY AT ANY TIME EVEN IF A CLOSING DATE IS SHOWN HERE OR IN ANY OTHER MEDIA
